P&C Liability Supervisor

P&C Liability Supervisor

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Remote, FL

Reporting To: Chris Lewis

Compensation: $82,500 - $92,500 / year

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies Claims North America is seeking an experienced Claims Supervisor to lead a team of Liability Claims Adjusters and Claims Assistants. This leadership role is responsible for ensuring high-quality claim handling, regulatory compliance, client satisfaction, and employee development while maintaining operational excellence across assigned accounts.

The ideal candidate will possess strong technical liability claims expertise, proven leadership skills, and the ability to mentor and develop claims professionals while fostering a collaborative, customer-focused culture. This posting was developed from the provided Claims Supervisor standards and responsibilities.

Key Responsibilities

• Supervise, coach, and develop Liability Claims Adjusters and Claims Assistants.

• Provide technical guidance and ongoing claim direction to team members.

• Assist with onboarding, training, and mentoring new employees.

• Design and implement development plans to improve employee performance and technical skills.

• Conduct regular team meetings and participate in leadership meetings.

• Assist with recruiting, interviewing, and evaluating candidates for open positions.

• Handle employee concerns, performance issues, and workplace conflicts in partnership with leadership.

• Perform initial reviews of new loss notices to identify coverage concerns, liability exposures, red flags, and recovery opportunities.

• Assign claims and provide handling instructions to adjusting staff.

• Ensure claims are managed in accordance with client requirements, company standards, and applicable laws and regulations.

• Provide guidance on:

• Liability evaluations

• Coverage analysis

• Litigation management

• Recovery opportunities

• Subrogation and excess recovery

• Reserve adequacy

• Settlement authority

• Client reporting requirements

• Monitor claim closure performance and service-level expectations.

• Ensure timely responses to legal documents and litigation developments.

• Ensure timely excess carrier reporting and reimbursement recovery activities.

• Maintain regular communication with assigned clients and account stakeholders.

• Participate in claim reviews, stewardship meetings, and client presentations.

• Address client concerns and identify opportunities to improve service delivery.

• Ensure claim handling aligns with client-specific instructions and expectations.

• Maintain documentation of client interactions and account activity.

• Conduct periodic claim file audits to ensure quality standards and compliance.

• Monitor claim handling accuracy, documentation quality, and regulatory compliance.

• Ensure adjusters maintain required licensing and continuing education requirements.

• Identify trends and collaborate with leadership on process improvement initiatives.

• Escalate significant claim, personnel, or client concerns to management.

• Coordinate workload distribution and coverage during vacations and extended employee absences.

• Assist with staffing and resource planning.

• Support claims managers and executive leadership with special projects and operational initiatives.

• Research and resolve claim administration issues, including no-record mail and claim workflow concerns.

Skills, knowledge & expertise

• 5+ years of liability claims handling experience required.
• Prior supervisory, team lead, or mentoring experience strongly preferred.
• Extensive knowledge of liability claims, coverage analysis, recovery opportunities, litigation management, and claim resolution strategies.
• Strong understanding of liability laws, regulations, procedures, and applicable case law.
• Working knowledge of medical terminology and its application to liability claims.
• Experience reviewing reserves and managing claim performance metrics.
• Excellent coaching, leadership, and employee development skills.
• Strong written and verbal communication skills.
• Outstanding organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong client relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working within claims management systems and document management platforms.

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com