Meaningful work. Problem-solving that matters. A role focused on accuracy, resolution, and financial integrity. If you enjoy researching complex account issues, working independently, and improving financial outcomes within the revenue cycle, keep reading.
Why this Role is Different
This role is fully dedicated to overpayment management across Accounts Receivable and billing functions, allowing you to focus on resolution, compliance, and process improvement rather than high-volume task work.
You will work closely with revenue cycle teams to resolve credit balances, research payer activity, and support accurate reimbursement across the organization.
About the Role
The Overpayment Specialist is responsible for researching and resolving insurance and patient overpayments across the revenue cycle. This role requires strong analytical skills, attention to detail, and the ability to navigate complex payer and account activity with accuracy and efficiency.
What You Will Do
Research and resolve insurance and patient overpayments
Review EOBs, remittance advice, credit balances, and payer activity to identify discrepancies and root causes
Collaborate with A/R and billing teams to ensure timely and accurate account resolution
Maintain accurate documentation and support compliance with payer and regulatory guidelines
Identify trends and opportunities for workflow and process improvement
Who Thrives in This Role
You are analytical, organized, and detail-oriented
You enjoy researching and resolving complex account issues
You value accountability, accuracy, and teamwork
You are comfortable managing multiple priorities independently
High school diploma or equivalent preferred
2-4 years of healthcare revenue cycle experience required
Experience with A/R follow-up, payment posting, or overpayment resolution preferred
Familiarity with payer contracts, EOBs, and remittance advice interpretation
Knowledge of commercial, Medicare, and Medicaid payment methodologies, COB, and refund processes
Proficiency with EMR systems and Google Workspace
Strong communication, organization, and time management skills