Overnight Front Desk Clerk

The Overnight Front Desk Clerk plays a vital role in supporting both guest services and nightly financial operations. This position is responsible for balancing daily transactions, preparing accounting summary reports, and ensuring a seamless overnight guest experience. Working the overnight shift (11:00 p.m. – 7:00 a.m.), this role requires strong attention to detail, accountability, and the ability to work independently while maintaining exceptional guest service standards.

Duties & Responsibilities:

• Balance daily operational transactions and prepare accounting summary reports
• Complete nightly audit procedures in accordance with established policies
• Check guests in and out efficiently while providing professional and courteous service
• Assist guests with inquiries, phone calls, and reservation support as needed
• Maintain working knowledge of resort amenities, services, and local events
• Complete overnight checklists and ensure a smooth transition to the morning team
• Coordinate with other departments to support seamless guest experiences
• Maintain flexibility to support 24-hour front desk operations, including weekends and holidays
• Perform additional duties as assigned

Qualifications:

• High school diploma or equivalent preferred; hospitality or accounting experience strongly preferred
• Understanding of Generally Accepted Accounting Principles (GAAP), particularly within a hospitality environment, preferred
• Proficiency with 10-key by touch preferred
• Strong attention to detail and ability to work independently during overnight hours
• Ability to remain focused in a quiet office environment for extended periods
• Strong verbal communication and guest service skills
• Flexibility to work weekends and holidays
• Ability to stand for extended periods, walk, and use hands and arms for gripping, handling, and reaching
• Ability to safely lift and/or move up to 25 pounds