Overnight Closer

Job TitleCustomer Service RepresentativeReports ToClub ManagerStatusFull Time/Part Time/Non-Supervisor/Non-ExemptJob SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet and meet potential members, providing a great customer experience.Handle front desk related tasks:Answer phone calls in a polite and friendly manner to assist with questions or concerns.Take information calls and tours.Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager, Manager in Training, or Team Lead as needed.Help maintain the neatness and cleanliness of the club.Essential Behavior RequirementsCustomer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.Listening: actively listen to customers, empathize (see the situation from the customer's perspective) and work together to solve the problem.Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the timeBenefitsFree uniformsTraining & developmentEmployee discountsFlexible scheduleFree food & snacksAdditional BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesCompensation$15.20 per hourEEO StatementEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.#J-18808-Ljbffr