Outside Parts Salesperson

Outside Parts Salesperson

Description

Job Summary

The primary function of the Outside Parts Salesperson is to increase parts sales and market share and carry out all planned parts sales activities in their assigned sales territory. This is predominantly accomplished by visiting customers to build long term business relationships, identify opportunities to sell parts and close on those opportunities through a combination of transactional selling and establishing long-term lines of business. This position must act as the eyes, ears, and mouth of the Company and is required to communicate any barriers to business with Department management and employees and must help to identify and execute resolution of those barriers.

Supervision

The Outside Parts Salesperson develops and performs a variety of complex duties within established guidelines. This position holder must strategically plan and execute their efforts within the framework provided by Department management. Most duties are completed independently and require the maximum amount of personal accountability and self-motivation.

Primary Duties and Responsibilities

• Developing and maintaining an in-depth knowledge of products and pricing.
• Identifying leads, managing prospects, and acquiring new business.
• Visiting assigned customers and prospecting for new ones.
• Communicating parts orders to inside parts salespeople.
• Meeting or exceeding new business sales goals.
• Conducting prospecting activities to secure initial and follow-up appointments with decision-makers.
• Scheduling and documenting activities.
• Preparing and drafting sales documentation and other necessary paperwork to complete sales promptly.
• Staying aware of market behavior and competitive trends and respond accordingly.
• Regularly meeting with the sales supervisor to review weekly sales activities, progress on goals, and status of prospective customers.
• Advising parts personnel of any special customer needs.
• Following up on parts orders to ensure the parts department meets or exceeds customer expectations.
• Acting as a public relations liaison for the company.
• Maintaining excellent customer service standards
• Resolving customer complaints and providing conflict resolution.
• Visiting customers to ensure and maintain excellent customer relations.

• Be aware of, assist, and be the primary leader in the completion and submission of customer bids and other quotations for sales opportunities within assigned territory.
• Work with Manufacturers and other representatives to increase customer relationships and sales success.
• Provide customers a consistent effort by maintaining a routine and scheduling time with customers.
• Identify and maintain a roster of potential clients who are not officially assigned to the territory to deal with customer attrition and accounts that show little successful sales results.
• Give presentations regarding the Parts Department and its offerings to current and potential clients.
• Record all customer visits and other significant contact with the customer before the end of the business day that the contact/visit occurred.
• Record follow ups, business quotations in the system to ensure team collaboration and that all tasks are properly executed.
• Maintain current and accurate contact information for each account such as customer name, title, email address and phone number.
• Follow established Company policy and Department procedures and workflows to complete tasks.
• Assist other work areas when needed.
• Overnight travel may be required to meet established territory plan strategies.

Other Duties

Perform other duties as assigned.

Job Qualifications & Requirements:

• Two (2) or more years of experience in service or parts departments of the trucking/bus industry.
• Technician experience.
• Ability to maintain a professional appearance.
• Excellent customer service skills.
• Strong communication skills.
• Excellent computer skills
• Dependable and punctual
• Leadership & Teamwork qualities.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Maintain manual and finger dexterity sufficient for frequent use of computer and grasping of small parts. 
• Frequently lift and handle parts weighing up to 25 lbs. 
• Occasionally lift and handle parts weighing Over 50 lbs.
• Stand, walk, balance, bend/stoop, crouch/kneel reach and push/pull sufficiently for occasional need to move throughout the parts Department when pulling or delivering parts. 

Compensation/Benefits:

• Generous base plus commission
• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Excellent Training and Career Advancement Opportunities