Outreach Resource Specialist - STAR Village

JOB DUTIES AND RESPONSIBILITIES

(Work assignments may vary based on program and organizational needs.)

• Provide direct participant engagement, support, and resource navigation services at STAR Village.
• Conduct physical street outreach in encampments, washes, public spaces, shelters, and other locations where individuals experiencing homelessness congregate.
• Identify and engage participants, assess immediate and long-term needs, and facilitate connections to services and resources.
• Conduct participant assessments, site assessments, and wellness checks as appropriate.
• Assist participants and case managers with housing navigation, shelter placement, benefits enrollment, behavioral health referrals, employment resources, identification recovery, and other supportive services.
• Serve as a liaison between STAR Village and other Primavera programs to ensure continuity of care and coordinated service delivery.
• Facilitate participant referrals between internal programs and external community providers.
• Coordinate services and support with internal staff, community partners, healthcare providers, behavioral health agencies, and public service systems.
• Assist with participant transportation coordination when appropriate through available community resources and partner agencies.
• Facilitate and distribute outreach supplies, harm reduction materials, hygiene products, food resources, and other essential items.
• Participate in outreach deployments, community events, collaborative initiatives, and encampment response efforts.
• Network and collaborate with community partners and service providers to strengthen service delivery and participant outcomes.
• Advocate for participant needs while promoting participant self-sufficiency and empowerment.
• Maintain accurate participant records, case notes, outreach logs, assessments, and documentation in accordance with agency, contractual, and funding requirements.
• Utilize HMIS and other agency databases to document services and outcomes.
• Coordinate and facilitate meetings, case conferences, and service planning discussions as assigned.
• Support STAR Village operations through participant engagement, conflict resolution, community-building activities, and crisis response.
• Respond appropriately to participant crises utilizing trauma-informed care, de-escalation techniques, and harm reduction principles.
• Document and report emergencies, incidents, safety concerns, and critical events to leadership immediately and no later than 24 hours after occurrence.
• Ensure compliance with all agency policies, procedures, safety standards, and program requirements.
• Attend required trainings, staff meetings, agency meetings, and community partner meetings.
• Demonstrate adherence to Primavera's guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of homelessness systems, housing resources, behavioral health services, substance use treatment resources, and community-based services.
• Understanding of the principles of Housing First, Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.
• Familiarity with the Tucson community and available social service resources.
• Ability to establish rapport and maintain professional boundaries with vulnerable populations.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work effectively with diverse populations and multidisciplinary teams.
• Ability to de-escalate conflict and respond appropriately during crises.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to prioritize competing demands and work independently with minimal supervision.
• Proficiency with Microsoft Office Suite and web-based case management systems.
• Strong documentation and data entry skills.
• Ability to adapt to changing priorities and work environments.

MINIMUM QUALIFICATIONS

• Valid Arizona Driver's License with an acceptable driving record.
• Proof of insurance and ability to be insured through Primavera.
• Bachelor's Degree in Human Services, Social Work, Behavioral Health, Criminal Justice, Public Health, or a related field; equivalent experience may be substituted.
• Minimum of two years of experience in street outreach, case management, shelter services, behavioral health, housing services, social services, or a related field.
• Excellent verbal, written, organizational, and time management skills.
• CPR/First Aid Certification or ability to obtain within 90 days.
• Fingerprint Clearance Card
• Ability to complete Primavera's background screening process.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish).
• Three or more years of experience working with individuals experiencing homelessness.
• Experience utilizing HMIS or other case management databases.
• Experience conducting street outreach, crisis intervention, or behavioral health support services.
• Knowledge of local homeless response systems and community resources.
• Experience working within a multidisciplinary or integrated service delivery model.

PHYSICAL ENVIRONMENT / CONDITION

• Ability to stand, walk, and work outdoors in streets, washes, encampments, and desert environments for extended periods.
• Ability to tolerate varying weather conditions, including extreme heat and cold.
• Ability to sit, stand, bend, kneel, squat, and lift to 25 pounds.
• Ability to safely navigate outdoor environments and respond appropriately during emergencies and crises.
• Ability to travel throughout the community as needed to conduct outreach activities and attend meetings.