Outreach Manager - LIHEAP/ Energy Department

KEY RESPONSIBILITIES & DUTIES

Program & Contractor Oversight

• Oversee all contractor activities and programs that fall within the scope of the Energy and Environmental Services Department, including DOE and LIHEAP contracts.
• Monitor contractor performance, deliverables, and ensure compliance with all federal and state program regulations and contract requirements.
• Serve as the primary point of contact between the department and all energy-related contractors and service providers.
• Review and verify contractor invoices, reports, and documentation to ensure accuracy and compliance with program guidelines.
• Maintain an up-to-date inventory of all active contracts within the department's scope and track key milestones and deadlines.

Staff Management & Supervision

• Directly supervise, train, and evaluate two (2) Outreach Staff members, providing guidance, mentorship, and performance feedback.
• Develop staff schedules, assign duties, and manage workload distribution to ensure outreach goals and program targets are consistently met.
• Conduct regular one-on-one and team meetings to review progress, address challenges, and align on outreach objectives.
• Identify training needs and coordinate professional development opportunities for outreach staff.
• Complete performance evaluations and set measurable goals in alignment with departmental priorities.

Outreach Planning & Community Engagement

• Plan, coordinate, and execute community outreach events, workshops, fairs, and informational sessions to promote DOE and LIHEAP program services.
• Develop and implement annual outreach calendars and strategic outreach plans that align with program funding cycles and community needs.
• Build and maintain partnerships with community organizations, faith-based institutions, local agencies, and advocacy groups to extend program reach.
• Represent the department at community events, public hearings, and stakeholder meetings as a knowledgeable program ambassador.
• Track and report outreach activities, participation numbers, and program impact metrics to department leadership.

Digital Marketing & Social Media

• Develop and manage the department's social media presence across platforms (Facebook, Instagram, X/Twitter, LinkedIn, and others) to promote programs and events.
• Create engaging, accessible, and culturally competent digital content including graphics, posts, videos, and e-newsletters for community distribution.
• Monitor social media analytics and adjust content strategies to maximize reach, engagement, and program awareness.
• Collaborate with department communications staff or vendors to ensure consistent branding and messaging across all outreach channels.
• Maintain and update program websites, flyers, and printed materials to reflect current eligibility requirements and deadlines.

LIHEAP & DOE Compliance

• Maintain a thorough working knowledge of LIHEAP federal statutes, state plan requirements, income eligibility criteria, benefit structures, and allowable activities.
• Stay current on DOE program guidelines, funding restrictions, eligible activities, and reporting requirements applicable to departmental contracts.
• Ensure all outreach activities and contractor engagements comply with applicable program requirements, privacy regulations, and audit standards.
• Support program audits, monitoring visits, and reporting submissions by preparing documentation and coordinating with staff.
• Participate in LIHEAP and DOE grantee meetings, webinars, and training events to maintain regulatory competency.

Technology & Reporting

• Utilize program management software, databases, and case management systems to track client engagement and program outcomes.
• Prepare and submit regular reports on outreach activities, contractor performance, and program data to department leadership and funding agencies.
• Leverage technology tools including Microsoft Office Suite, data visualization tools, video conferencing platforms, and content management systems.
• Assist in the implementation and adoption of new technology tools that improve outreach effectiveness and program delivery.

QUALIFICATIONS

Education

• Bachelor's degree in Social Work, Public Administration, Communications, Environmental Studies, Community Development, or a closely related field.
• An equivalent combination of education, training, and directly related experience may be considered in lieu of a degree.

Experience

• Minimum of three (3) years of experience in community outreach, social services, public programs, or a directly related field.
• At least one (1) year of supervisory or lead experience overseeing staff, volunteers, or contractors.
• Demonstrated experience working with federally funded programs, with preference given to LIHEAP, DOE, WAP (Weatherization Assistance Program), or similar energy assistance programs highly desirable
• Proven experience planning and executing outreach events, community engagement campaigns, or public education programs.

Knowledge, Skills & Abilities

• Strong understanding of LIHEAP eligibility requirements, program restrictions, benefit delivery methods, and federal reporting obligations highly desirable
• Knowledge of DOE program guidelines, contractor requirements, and compliance standards applicable to energy assistance and weatherization programs highly desirable
• Proficiency in social media marketing and digital content creation, with demonstrated ability to grow engagement and program visibility online.
• Excellent public speaking, presentation, and facilitation skills — must be comfortable presenting to diverse audiences including seniors, low-income families, and community stakeholders.
• Strong interpersonal skills; must be a genuine people person with the ability to build trust, rapport, and lasting community relationships.
• High proficiency in technology, including Microsoft Office 365, database systems, social media platforms, virtual meeting tools (Zoom, Teams), and content design tools (Canva, Adobe, or equivalent).
• Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to communicate clearly and effectively in both written and verbal form with diverse populations, community partners, and agency leadership.
• Bilingual candidates are strongly encouraged to apply.

PREFERRED QUALIFICATIONS

• Master's degree in a related field.
• Prior experience managing DOE or LIHEAP contracts or subcontracts.
• Certification in program management, nonprofit management, or community development.
• Experience with grant reporting, monitoring, or compliance reviews.
• Familiarity with weatherization, energy efficiency, or low-income housing programs.
• Experience using LIHEAP or energy assistance intake/case management software.

OTHER REQUIREMENTS & WORKING CONDITIONS

• Primary work location is on-site within the Department of Energy and Environmental Services office.

• Regular travel within the community for outreach events, site visits, and contractor meetings is required.

• Evening and weekend work may occasionally be required to support community outreach events.
• Work involves frequent interaction with the public, community organizations, and various stakeholders.

• Must pass a employment and professional reference check

• Must possess Driver’s License and the use of an automobile with adequate insurance coverage as local travel may be required on occasion as needed

• COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.

APPLICATION PROCESS

• All applicants MUST upload a resume AND complete application on our website and to be considered. Visit link to apply directly: https://pacela.org/about/work-at-pace/

• Applications will be reviewed on a rolling basis until positions have been filled. We will only reach out to candidates who have been selected to move forward in the process.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while performing computer-based tasks.
• Ability to stand, walk, and present during community events and public engagements.
• Ability to lift and transport outreach materials (up to 25 lbs) for events and community fairs.
• Ability to operate standard office equipment and technology devices.