General Description of Work

Position Title: Outreach Coordinator

Classification: AFT Staff

FTE: 1.0 FTE

Schedule: Typically, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Position requires flexibility to work pre-scheduled mornings, evenings, and weekends to support outreach, recruitment, and community engagement activities.

FLSA Status: Overtime Eligible 

Job Summary 

The Outreach Coordinator serves as a college representative to prospective students at college fairs, local school districts, community spaces/events, and public activities. This position supports the College by working directly with diverse groups of prospective students to establish and advance relationships that lead to future college enrollment. The Outreach Coordinator also provides information on academic programs, admissions processes, financial aid opportunities, and student support services to help students make informed decisions about their educational goals. In collaboration with campus departments and community partners, this role helps strengthen the College's visibility, accessibility, and engagement within the community.

Reporting Structure/Supervisory Relationship

• This position reports to the Director for Outreach and Community Engagement.

Responsibilities

Essential Functions

• Promotes Whatcom Community College and its programs to prospective students, families, K-12 partners, and the broader Whatcom County community through outreach, recruitment, and community engagement activities.
• Develops and maintains professional relationships with prospective students, school districts, high schools, community organizations, and external partners to support recruitment, enrollment, and college access initiatives.
• Plans, coordinates, and participates in outreach and recruitment activities, including college fairs, information sessions, community and cultural events, high school visits, campus events, and admissions sessions throughout the service region.
• Identifies, recommends, and conducts outreach strategies to support diverse prospective student populations in Whatcom County and connects students and their support networks with information regarding admissions processes, financial aid, enrollment steps, and campus resources.
• Assists prospective students with admissions and enrollment processes, including application completion, responding to inquiries by phone, mail, email, virtual, and in-person services, while maintaining FERPA compliance and the privacy and accuracy of student records.
• Coordinates campus tours and outreach events, including scheduling, room reservations, agendas, itineraries, event logistics, and collaboration with campus departments and outreach staff.
• Manages outreach communications and recruitment records, including the outreach email inbox, prospective student databases, and inventory of promotional materials.
• Supports Orca Central operations through front desk coverage, student assistance, and collaboration with other WCC departments to advance recruitment, outreach initiatives, and enrollment goals.
• Participates in campus committees and other college activities as appropriate.
• Performs other related work of a similar nature and level.

Knowledge, Skills & Abilities

• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with diverse populations of students, families, school partners, and community members. 
• Ability to represent the College in a professional, courteous, and culturally responsive manner while building and maintaining positive relationships with internal and external stakeholders. 
• Strong planning, organizational, facilitation, and coordination skills with the ability to manage multiple priorities, anticipate needs, and meet deadlines in a fast-paced environment. 
• Strong presentation and public speaking skills, including the ability to develop and deliver engaging presentations and outreach materials to students, faculty, staff, and community audiences. 
• Knowledge of Microsoft Office Suite, Teams, Zoom, customer relationship management (CRM) systems, and other technology platforms used to support outreach, communication, and recruitment activities. 
• Ability to maintain accurate records, manage outreach communications, and handle confidential student information in compliance with FERPA regulations. 
• Ability to work independently with initiative and sound judgment while also collaborating effectively as part of a team to support recruitment, outreach, and enrollment goals. 
• Ability to provide high-quality customer service and assist prospective students through admissions, enrollment, and college navigation processes.
• The ability to actively contribute to a work and learning environment that treats everyone with respect and dignity, while engaging diverse perspectives, backgrounds and experiences to enhance the College's mission, vision, and promise.

Working Conditions/Environment

• Work is performed in a standard indoor office environment with frequent interruptions, shifting priorities, and multiple deadlines. The position requires extended periods of sitting and computer use, along with regular phone, email, and in-person interactions. Occasional movement throughout the office, campus, and community may be required as needed. Ability to lift and carry items weighing up to 25 pounds is required.

Qualifications

Minimum Qualifications

• Associate's degree from an institutionally accredited college or university.
• Demonstrated experience planning or coordinating events. 

OR

• Equivalent combination of education and experience sufficient for the person to perform the duties. 

AND 

• Ability to work a flexible schedule, including pre-scheduled evenings, mornings, and weekends, to support outreach events, recruitment activities, and community engagement efforts.

Preferred Qualifications

• Bachelor's degree from an institutionally accredited college or university.
• Outreach/recruitment experience in Higher Education, government, for-profit, or community settings.
• Bilingual skills (Spanish, Ukrainian, Punjabi, Russian, Mandarin, American Sign Language or Unified English Braille).
• Experience supporting people through the navigation of complex processes.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others. 

Licensure, Certification & Other Necessary Requirements

• Employment contingent upon passing a criminal background check and sexual misconduct review. 
• Occasional travel to meetings, conferences and training sessions may be required.
• Possession of a valid state of Washington driver's license and insurability.

Salary

• This is a 12-month, full-time AFT (American Federation of Teachers) Staff represented position with an annual salary starting at Step 1 $51,000.00, with period increments to Step 7, $59,144.00. This starting amount includes the July 1st, 2026 cost of living increase.

Benefit Package:

• The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan.
• Accrues 8 hours per month of sick leave and 16 hours per month vacation leave.

*Additionally, as a Washington State, public higher education institution, WCC offers the following:

• Whatcom Community College is a qualified employer for the PSLF program. If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.
• Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.

Start Date:

• As soon as can be arranged with the successful candidate.

Application Due Date:

• For guaranteed consideration, applications should be received by Tuesday, June 23rd, 2026, at 5:00pm. Position open until filled.

How To Apply

A completed application consists of an online application and:

• Cover letter detailing relevant experience and how the applicant is prepared to meet the duties of the position.
• Current resume.
• Values statement that responds to the following prompt:

Short Reflection (1 page max): One of the core values of this institution is building an inclusive and supportive campus. This core value is reflected in our strategic plan, goals and in the work that we do every day. Please describe your experience in building an inclusive environment that supports a sense of belonging.

• Official transcripts of any degrees listed as part of the minimum requirements will be required upon hire, but not as part of the application process.