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Outreach and Referral Coordinator

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$64,064–$87,318.40
SKILLS
Community and Social Services, Customer Relations, Customer Support/Service, Data Collection, Employee Retention, Healthcare, Healthcare Providers, Hospital, Licensing, Nursing, Nursing Credentials, Operating Room Nursing, Organizational Skills, Process Development, Program Evaluation, Public Health, Quality Management, Registered Nurse (RN), Reporting Skills, Resolve Customer Issues, Service Delivery, Support Documentation, Technical Support
LOCATION
Augusta, Maine
POSTED
8 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)

Public Health Nurse II

Opening Date: June 12, 2026

Closing Date: June 26, 2026

Job Class Code: 4055

Grade: 07-22 (Nurses)

Salary: $64,064.00 - $87,318.40 per year*

*This is inclusive of a 15% recruitment and retention stipend

Position Number: 02033-0381

Location: 286 Water Street, Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

The Referral Systems Coordinator applies the nursing process to support individuals and families through health assessments, coordinating referrals, and evaluating outcomes. This role ensures that clients' healthcare needs are met through collaboration with hospitals, medical providers, schools, and social service agencies.

The position also involves outreach to referral sources to provide Public Health Nursing (PHN) updates and education on referral processes, while serving as a key liaison between the department and community partners to promote optimal outcomes for populations served by PHN.

You will also:

• Apply the nursing process, including assessment, planning, implementation, and evaluation, to address client needs

• Coordinate care with healthcare providers, schools, and social service agencies to ensure appropriate service delivery

• Provide outreach to referral sources to educate on PHN, increase prenatal and postpartum referrals, and provide technical support for completing referrals

• Serve as a liaison between the Department and internal and external partners to promote effective referrals and collaboration

• Demonstrate strong customer service skills in all interactions with clients, colleagues, and community members

• Assess community and regional public health needs to inform quality improvement strategies

• Collaborate with the PHN I Intake Referral Nurse and PHN Office Associates to define roles and streamline referral workflows

• Participate in PHN workgroups as a representative of PHN outreach and referral processes

• Work with the PHN I Intake Referral Nurse and PHN Office Associates to develop processes for reporting client referral status to stakeholders

• Prepare reports, records, and surveys to document outreach activities and referral data

Minimum Qualifications:

Bachelor's degree in nursing -OR- graduation from an accredited school of nursing and 2 years of professional nursing experience.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: (These must be met by all employees prior to attaining permanent status in the class).

Licensed as a Registered Professional Nurse as issued by the State Board of Nursing.

Preferred candidates will also:

• Apply strong clinical and care coordination skills, with the ability to apply the nursing process across diverse populations and settings, also while establishing and maintaining effective working relationships.

• Demonstrate knowledge of public health systems, community resources, and referral processes, with the ability to navigate complex service networks.

• Demonstrate experience with data collection, reporting, and documentation to support program evaluation and compliance.

• Apply knowledge of public health nursing laws, education, and administration.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substanc

About the Company

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State of Maine