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Outpatient Mental Health Office Manager

Mental Health Resource Center

Jacksonville, Florida

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, Billing, Business Administration, Calendar Management, Case Management, Child and Youth Services, Co-Payments, Community and Social Services, Cross-Functional, Customer Relations, Customer Support/Service, Dental Insurance, Disability Insurance, Documentation, Emergency Services, Employee Assistance Plan, Employee Relations, Financial Operations, Financial Services, Flexible Spending Accounts, Healthcare, High School Diploma, Hospital, Hospital Administration, Human Resources, Insurance, Leadership, Management Consulting, Medicaid, Medical Office, Medications, Medicine, Microsoft Office, Nonprofit, Office Management, Onboarding, Operational Support, Operations Management, Outpatient Care, Patient Care, People Management, Performance Analysis, Performance Reviews, Process Management, Psychiatric Rehabilitation, Psychiatry and Mental Health, Reimbursement, Retirement Plan, Social Work, Staff Development, Staff Requirements, Systems Maintenance, Team Player, Telephone Skills, Third-Party Payer, Time Management, Training/Teaching, Vision Plan
LOCATION
Jacksonville, Florida
POSTED
18 days ago
Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
 
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
 
Job Summary
The Office Manager is responsible for coordinating and performing administrative, financial, and operational duties to support the daily functions of the Comprehensive Services Center (CSC). This position ensures efficient office operations, quality customer service, accurate financial processes, and effective supervision of administrative staff.
 
Responsibilities 
Financial Services
  • Completes financial intakes, including insurance verification for new individuals served, and educates individuals on the agency's sliding fee scale.
  • Oversees the collection of co-pays and other fees and ensures timely transfer of funds to the Business Office.
  • Coordinates with insurance carriers to obtain authorizations and pre-certifications.
  • Maintains communication with insurance companies to secure authorizations and maximize claim approvals.
  • Reports utilization information internally and to third-party payers as required.
  • Maintains systems for tracking authorized and utilized service units.
CSC Services
  • Maintains CSC schedules for appointments, meetings, supervision, consultations, and intakes.
  • Coordinates the intake process for individuals seeking services at the CSC.
  • Conducts screenings for counseling and medication management referrals and ensures appointments are scheduled appropriately.
  • Provides referral information to callers who do not meet agency eligibility criteria and assists existing individuals served when insurance changes require a change in provider.
  • Reviews and corrects daily billing error reports to ensure accurate documentation and reimbursement.
Staff Monitoring and Development
  • Directs, supervises, and coordinates the daily activities of office support staff.
  • Assists with recruitment, hiring, onboarding, retention, performance evaluations, and employee relations in collaboration with leadership and the Human Resources Department.
  • Identifies staff development needs and coordinates training and in-service education on job-related topics.
  • Promotes a positive, professional, and customer-focused work environment.
Qualifications
  • High School Diploma or equivalent required; Associate degree or coursework in business administration or a related field preferred.
  • Minimum of two (2) years of experience in a healthcare, behavioral health, or medical office setting required.
  • Minimum of one (1) year of supervisory experience required.
  • Ability to effectively operate a multi-line telephone and paging system.
  • Proficiency in Microsoft Office programs and use of the Internet.
  • Ability to demonstrate proficiency in the MHRC Electronic Health Record (EHR) system within three (3) months of employment.
Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm. 
 
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com




About the Company

M

Mental Health Resource Center

Renaissance Behavioral Health Systems

RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC.  Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.

Mental Health Resource Center

Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community.  Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven. 

Since 1989, MHRC’s programs have been fully accredited by The Joint Commission.  Inpatient services are licensed by the State of Florida, Agency for Health Care Administration.  MHRC is a certified agency of United Way of Northeast Florida.      

MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans.  Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members.  Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.

Mission

MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.

Vision

We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness.  Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.

Values

At MHRC, the core values reflect what is important to our organization.  These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:

 

Integrity

We believe in ethical conduct, including honesty, fairness, and sound decision-making.

Compassion

We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.

Excellence

We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.mhrcflorida.com/home.html

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