Outbound Customer Care Advocate – TCA
Axelon Services Corporation
Warwick, RI
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JOB DETAILS
SKILLS
Broadband, Coaching, Customer Support/Service, High School Diploma, Keyboards, Laptop PC, Organizational Skills, Training/Teaching, Transformational Communications Architecture (TCA), Wi-Fi
LOCATION
Warwick, RI
POSTED
13 days ago
Pay Rate: Max pay rate - $20 per hour
Summary:
- Candidate must be commutable to the Warwick, RI location.
- Role involves initiating callouts to potential accountholders eligible for a Total Control Account (TCA).
- TCAs are financial accounts, similar to checking/saving accounts, and are interest-bearing.
- Empathy is needed as customers have often recently lost someone close to them.
Responsibilities:
- Clearly educate the caller on the benefits of a Total Control Account.
- Answer any questions or address any concerns the accountholder may have.
- Explain options available to access their funds.
- Offer to order a Visa Debit Card for the account.
Requirements:
- Live within 50 miles of our Warwick, RI office.
- Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet, secure place to work.
- High internet speed is required; hotspots and use of Wi-Fi are not allowed.
- Able to use video during interview, coaching, and virtual training.
- Ability to work during the hours of operation: Monday-Friday 8:30am – 5:00pm EST.
- No time off planned during training.
- High school diploma or equivalent is required.
- 1-3 years of experience in the field or in a customer service role is preferred.
Required Skills:
- Organized, upbeat, empathetic, and exhibit active listening skills.
Timeline:
- Anticipated Start Date: 4/17/24.
- Virtual Training.
- Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch.
- Training Dates: 1 week: 4/17/24 – 4/24/24.
Equipment Coordination:
- Issued equipment includes a laptop, 2 monitors, keyboard, mouse, and docking station.
- Equipment must be returned within a week of assignment ending.
About the Company
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