End User Services - Analyst
$35
Onsite - Spring Valley, NY 10977
Client Kit
BGV must be cleared to start
Onsite & Location Requirements
Candidate must work onsite 5 days per week, local within 5 10 miles of Spring Valley, NY 10977
During snowstorms or severe rain, the candidate is still expected to report onsite and be able to travel quickly
Travel 2 3 days per week to support multiple user locations *travel expenses will be reimbursed*
Experience Requirements
5 7 years of relevant End User Services / Desktop Support experience
What are the top 3 skills required for this role?
1. Windows Desktop OS Installation & Troubleshooting
2. Mac OS Installation & Troubleshooting
3. Printer/Plotter Configuration & Troubleshooting
4. ITSM tool experience (preferably ServiceNow)
5. Car with Driving License
Job Description/ Responsibilities
Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely.
Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.
Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues.
Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.
Supporting mobile devices: Configuring and troubleshooting smartphones and tablets.
Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.
Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.
Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.
Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log.
Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked.
Assisting with asset tracking and management: Recording information about hardware and software assets at user locations.
Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.
Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively.
ITIL/ITSM (IT Service Management) process Knowledge/experience/understanding
Experience with any of the ITSM ticketing tool (preferably ServiceNow)
Understanding about Service Level Management (SLM) and Service Level Agreements (SLA)
Valid Driving License with Car to move around to the different location where necessary, Project Code :R
ReqRoute,Inc
ReqRoute is a young, vibrant and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley, we are passionate about building stronger employer brands to help employers attract the best talent.
We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base.
We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.
Our Human Capital Management (HCM) Consulting solutions cater to every aspect of HR strategy and planning. From Recruitment, Benefits, Payrolling to Performance Management tools, we provide HCM advisory services for outlining effective HCM Strategy, vendor selection, project management, implementation & user training.
ReqRoute gives you the ability to be as smooth and quick as the technology you are dealing with by putting you in touch with our enormous database. ReqRoute has the ability to quickly respond to technology initiatives by strategically acquiring skills and economically managing accessible resources. With ReqRoute, you have access to competent, brilliant and talented professionals representing every skill set. With ReqRoute, you can bring on professionals that are truly a fit into your teams.
20 to 49 employees
Management Consulting Services