OS&D Specialist

Department:

Operations

Job Description:

JOB SUMMARY: When a delivered product is rejected by the consignee, the Freight/Cargo Claims (OS&D) Specialist is responsible for remotely investigating the claim for overages, shortages, damages, discrepancies, spoilage, and/or loss.

The primary purpose of this role is to communicate between the driver, the intended receiver, and the customer concerning the disposition of the undeliverable freight while protecting the interest of both the company and the customer.

JOB DESCRIPTION:

Key Responsibilities:

• Responding to incoming calls from drivers and customers regarding potential freight damages, overages, shortages, or spoilage.
• Determining claim validity and facilitating timely and accurate processing and execution
• Providing complete and thorough instructions to drivers on acceptable protocol and following up accordingly
• Monitoring climate control trailer temperatures
• Ensuring that all paperwork is properly attainable in the event of a claim
• Communicating between the driver, the intended receiver and the customer concerning the disposition of the undeliverable freight and shortage discrepancies
• Notifying internal Operations personnel to track, secure and redeliver rejected any freight
• Documenting all communications and activities that occur during the handling of the claim

QUALIFICATIONS:

Minimum Qualifications:

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word
• Attention to detail with strong organizational skills when managing claims.

Preferred Qualifications:

• Transportation/Warehouse/Logistics industry experience
• Experience with AS/400 is ideal
• Ability to multi-task and perform accurately and reliably in a fast-paced environment with rapidly changing priorities
• Work with a high degree of integrity and dependability
• Must be a self-starter with a high level of independent organization skills
• The ability to effectively communicate with co-workers, management and third parties even during challenging situations

Skills & Abilities:

• Claims processing
• Case management
• Loss investigation
• Data analysis
• Critical thinking
• Root cause identification
• Problem solving
• Dealing with ambiguity
• Customer service
• Time management
• Decision making
• Evidence collection
• Damages review
• Research
• Communication

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.