Ortho Office Manager

We are a growing dental service organization (DSO) that supports several dozen partner locations across the country. Our goal is to help you grow and positively impact lives by improving the smiles, confidence, and overall health of our guests.

The Ortho Manager is partnered with the providers and a Support Team to drive the growth and success of the office by supporting excellence in patient care and exceeding patient service expectations. As an Ortho Manager you are responsible and accountable for the results of team and the day-to-day operations of the practice.

Responsibilities:

• Ensure the delivery of quality Orthodontic care and making sure guest are happy giving a 5-star experience every visit.
• Responding efficiently to guest, doctor, and staff needs and inquires.
• Resolving guest issues/needs in accordance with company policy and procedures and health care regulations.
• Manage patient scheduling and flow of office.
• Manage employee relations.
• Interviewing for possible employment to meet operational requirements.
• Onboarding of new team members.
• Training staff to meet company needs.
• Creating schedule working with Pediatric dental manager and their schedule.
• Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing.
• Cloud 9 Software
• Manage Consultations and going over Orthodontic treatment, payment plans, contracts.
• Organize and create financial arrangements to help guest within company policy pay orthodontic fees in a timely manner, reinstatement contracts.
• Ordering office supplies for office while monitoring and obtaining a monthly budget.
• Organize and oversee supply purchases and equipment upgrades.
• Oversee collections and accounts receivable.
• Support marketing and promotion initiatives.
• Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.

Qualifications:

• Minimum 1-2 years of experience managing an ortho team
• Exceptional communication and customer service skills
• Superior interpersonal skills
• Thrives in a team-based environment
• Displays a high degree of professionalism
• Dedicated to being a true leader in the team
• Able to travel between practices
• The physical demands of the job require constant visual and auditory acuity, occasional standing, occasional sitting, walking, typing.
• Position requires occasional lifting demands of up to 25 pounds and occasional carrying demands of up to 10 pounds up to 5 feet.
• Working conditions are predominately an office environment.

Skills and knowledge:

• Demonstrate a working knowledge of Orthodontics
• Patient care
• Customer service
• Going over treatment plans, payment options, contracts, and patient ledgers.
• Daily operations
• Comply with HIPAA and OSHA regulation
• Payroll
• Ability to perform basic computer functions (Microsoft Office: Excel, Outlook, etc.)
• Cloud 9 and SymplConsult Orthodontic Software's
• Support corporate vision and strategy
• Show patient Empathy
• Consistent professionalism in appearance and attitude.
• The ability to provide excellent patient care, even under stressful circumstances.
• Excellent written and verbal communication skills.
• Great organizational and time management skills.

Job Types: Full-time, Part-time

Benefits:

• Competitive compensations and benefit package
• Health insurance
• Dental and vision insurance
• Short term disability Insurance
• Life Insurance
• Retirement planning.
• PTO/paid holidays

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location: Multiple locations