ORS SPECIALIST 1/2/3/4

ORS SPECIALIST 1/2/3/4

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORS1234-222508-72126KK

Department

Louisiana Works

Division

Office of Unemployment Insurance Administration

Opening Date

07/23/2026

Closing Date

7/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

Office of Unemployment Insurance

Division: Investigations/Integrity Programs

Location: Baton Rouge, LA

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn more about Louisiana Works

The incumbent in this position conducts unemployment claim reviews within the Integrity Programs section of Unemployment Insurance (UI) and performs duties consistent with ORS Specialist 1-4 positions in the Benefit Payment Control Unit. Primary responsibilities include preventing improper payments, detecting overpayments and fraud, verifying overpaid amounts and fraudulent intent, collecting overpayments through legal collection methods, and reporting collection activities using practical accounting procedures.

OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Minimum Qualifications

Three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Details:

• Conducts unemployment insurance integrity investigations to identify improper payments, determine fraud or non-fraud overpayments, and ensure compliance with applicable laws, policies, and regulations.
• Reviews and analyzes claims, cross-matches, employer protests, audits, and related documentation to verify eligibility, establish overpayments, and recommend case resolutions.
• Manages and prioritizes investigative caseloads, monitors production and quality standards, and ensures timely and accurate completion of work in accordance with program requirements.
• Responds to inquiries from claimants, employers, staff, and the public regarding unemployment claims, overpayments, and collections, and participates in appeals hearings to support investigative findings.
• Assists with reimbursement processing, claims intake, and disaster unemployment assistance operations, and identifies system issues to support process improvements.

Position Specific Details:

Location: Baton Rouge, LA

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

Please click on the links below to learn more about each job level:

ORS SPECIALIST 1

ORS SPECIALIST 2

ORS SPECIALIST 3

ORS SPECIALIST 4

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

All applicants selected for employment must submit to drug screening and a background check.

Contact Information:

For further information about this vacancy, contact:

Kedrick Kennedy

kedrick.kennedy@la.gov

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-515

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

What does integrity mean to you?

02

What is the purpose of unemployment insurance benefits?

03

Why are you interested in this position?

04

Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across

05

Communicating Effectively - Explain your selection by providing specific examples from your experience.

06

Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

• I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
• I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
• I make timely, well-reasoned decisions by using available information, context, and trade-offs.
• I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

07

Making Accurate Judgments - Explain your selection by providing specific examples from your experience.

08

Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.
• I try to analyze information, but I may overlook the relevance or credibility of my sources.
• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

09

Thinking Critically - Explain your selection by providing specific examples from your experience.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm