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Order Fulfillment Specialist

ACADENTAL INC

Overland Park, KS

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JOB DETAILS
SKILLS
Accounting, Cargo/Freight, Communication Skills, Corporate Compliance, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Email Technology, Health Insurance, Inventory Cycle Counts, Maintain Compliance, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Purchasing/Procurement, Record Keeping, Regulations, Sales, Shipping Requirements, Team Player, Time Management, Training/Teaching, Vision Plan, Warehouse Coordination
LOCATION
Overland Park, KS
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

Position Summary
Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.


Key Responsibilities


  • Review and process incoming sales orders from ERP system, email, or online platforms 
  • Verify order details including product specifications, quantities, pricing, and shipping requirements 
  • Coordinate with production, inventory, and purchasing teams to ensure product availability 
  • Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate) 
  • Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.) 
  • Monitor order status from entry to delivery and proactively resolve delays or issues 
  • Communicate with customers regarding order status, shipment tracking, and any discrepancies 
  • Handle order changes, returns, exchanges, and backorders 
  • Maintain accurate records of orders, shipments, and inventory movements in the system 
  • Assist with cycle counts and inventory accuracy when needed 
  • Ensure compliance with company procedures and shipping regulations 
  • Work with accounting or ERP system to ensure orders are properly invoiced 
Preferred Qualifications


  • Experience with ERP systems
  • Familiarity with shipping software and carriers (FedEx, UPS, freight) 
  • Strong attention to detail and organization skills 
  • Ability to manage multiple orders and priorities in a fast-paced environment 
  • Basic Excel or data entry skills 
  • Good communication skills (internal team and customers) 
EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more.  We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.

Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.

About the Company

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ACADENTAL INC