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Oracle Service Cloud CX Consultant

Yantran LLC

San Jose, CA

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JOB DETAILS
SKILLS
Analytics Cloud, Application Programming Interface (API), Business Intelligence, Business-to-Business (B2B), Cloud Architecture, Cloud Computing, Code Reviews, Computer Programming, Consulting, Customer Relationship Management (CRM), Customer Support/Service, Data Migration, Data Modeling, Distributed Control Systems (DCS), Error Handling, Identify Issues, Knowledge Management, Maintenance Services, On Site Support, Oracle, Oracle Fusion Middleware, Platform as a Service (PaaS), Production Control, Production Support, Replication and Remote Mirroring, Reporting Dashboards, Service Level Agreement (SLA), User Interface/Experience (UI/UX), Web Services, eCommerce, eCommerce Sales
LOCATION
San Jose, CA
POSTED
30+ days ago
Oracle Service Cloud CX Consultant
San Jose CA Onsite
Oracle Fusion B2B Service Cloud
At least 5 years of experience in implementation .
Customer Management
Lead/Opportunity Management
Service Request Management
Service Level Agreements
Installed Based Assets
Field Service Work Orders
Knowledge Management
SLA, Milestones
Coverage Management
Custom Object Definition
Management
Object Functions
Object Workflows
Triggers
Screen - Custom Layouts
Web Services
Registration
Invocation
Response Management
Fusion BI Publisher Reports
Data Model Creation
Reports using standard and custom Subject areas
Digital Customer Service (DCS) Preferred
Knowledge on Integrating B2B Service with Oracle Field Service
Strong Programming skills, as well as the ability to review complex code bases written by others.
Understanding of Cloud Architecture.
Should have knowledge on Data Migration.
Responsible for Customer Production Support, tracking-incidents, replication, troubleshooting and resolution of critical production calls.
Integrations and Extension to PaaS (Workflow, Reports, APIs, and Error Handling)
Experience in Fusion CRM BI Dashboards and OTBI Analytics Cloud.
Knowledge of other CX products like CX Sales Cloud and B2C Service (RightNow) is an advantage.
Mandatory knowledge on Redwood UX using visual builder studio

About the Company

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Yantran LLC