Vacancy Name OracleOHPAC Revenue Integrity Integration Manager
Company Craneware Inc
Speciality Customer Management
Category Permanent
Location Country Office Location Home based - US Additional Locations
Introduction to Craneware Lets transform the business of healthcare At The Craneware Group we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future. If you are an energetic forward-thinking individual with a passion for innovation we invite you to join our thriving team of more than 750 dedicated professionals. Together we will fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team As an OracleOHPAC Revenue Integrity Integration Manager you will be responsible for overseeing the assigned engagement and maintaining the overall customer relationship throughout the contract period. This includes ensuring that engagements are completed on time and within budget while also collaborating with internal Craneware teams to manage processes that lead to customer success.
You Will Be Leading and managing Revenue Integrity projects ensuring timely and budget-compliant completion. Documenting current and desired future states for customers integrating Craneware software. Developing best practice workflows and support product implementation. Facilitating change and collaborate with internal teams. Mentoring customers and provide training. Monitoring internal operations to ensure adherence to processes and timelines. Collaborating with the CFO and department leaders on operational reports and analyses. Maintaining up-to-date knowledge of Craneware products and solutions. Addressing customer issues efficiently and engage internal teams for resolution. Identifying new opportunities and ensure continuous communication. Developing measurable goals to track results. Managing ongoing customer product adoption issues. Establishing and maintaining productive long-term relationships with customers. Executing a strategic plan to optimize Craneware solutions. Driving customer engagement through joint speaking opportunities and success story publications. Being present at events both in person and remotely. Traveling between 20-40 depending on assigned engagements.
You Will Bring Bachelors Degree 7 years of experience in the US Healthcare Industry Strong project management skills Experience in OracleRevenue Cycle and Revenue Integrity Experience in revenue cycle account management consulting or hospital revenue cycle roles Understanding of revenue cycle technology Proven ability to work collaboratively across functional areas Direct experience with acute system EMR conversions Excellent communication skills both verbal and written Exceptional critical thinking problem-solving and organizational skills Proficiency in MS Office including Microsoft Project PowerPoint and Excel Strong customer service focus Ability to manage multiple priorities simultaneously Good interpersonal skills Strong sense of accountability and excellence Ability to work independently Results-driven mindset