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OR Service Line Coordinator

Boston Medical Center

Boston, MA

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JOB DETAILS
SKILLS
Acquisitions Management, Benchmarking, Best Practices, Budget Management, Budgeting, Clinical Outcomes, Communication Skills, Computer Skills, Contract Management, Cost Control, Customer Support/Service, Data Processing, Database Administration, Financial Compliance, Financial Management, Financial Reporting, Government Contracts, Health Plan, High School Diploma, Hospital, Human Resources Customer Service, Infection Control, Interpersonal Skills, Inventory Levels, Inventory Management, Legal Support Skills, Maintain Compliance, Materials Management, Medical Office, Negotiation Skills, Nursing, Nursing Management, Operating Room Nursing, Operational Strategy, Organizational Skills, Patient Care, Patient Rights, People Management, Policy Development, Policy Implementation, Pricing, Procedure Development, Procurement Management, Purchasing/Procurement, QoS (Quality of Service), Quality Assurance, Quality Management, Quality of Care, Regulatory Requirements, Relationship Management, Resource Utilization, Safety Process, Sales Management, Spreadsheets, Strategic Planning, Surgical Procedures, Surgical Supplies, Team Player, Telephone Skills, Training Program, Value Analysis, Vendor/Supplier Relations, Word Processing
LOCATION
Boston, MA
POSTED
30+ days ago
POSITION SUMMARY:

The OR Service Line Coordinator is responsible for managing surgical supply availability and ensuring that specialty instruments are appropriately maintained (in coordination with Central Sterile Processing). Develops and implements programs, policies and procedures to improve quality within the Operating Room Service line across all campuses and is actively involved in perioperative quality initiatives. Collaborates with all surgeons to standardized supplies and equipment for maximum patient throughput (resulting in achievement of budgeted volumes and patient satisfaction) and to ensure cost efficiency of the surgical service line. The OR Service Line Coordinator reports directly to the Perioperative Business Manager.

Position: OR Service Line Coordinator

Department: OR Service Lines

Schedule: Full Time * W/ 10 hour days available and upon approval.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Supply, Inventory, & Instrument Management
  • Manages specialty supply levels (in coordination with materials management staff) and ensures that specialty instruments are appropriately maintained (in coordination with Central Sterile)
  • Facilitates with key surgeons to standardize supplies and equipment for maximum patient throughput (resulting in achievement of budgeted volumes and patient satisfaction) and to ensure cost efficiency.
  • Responsible for developing and revising preference cards following established standardized formats and nomenclature for ensuring standardization and accuracy.
  • Responsible for maintaining accurate and current preference cards for all sites.
  • Accountable liaison to materials management for specialty service by participating as an ad hoc member in O/R Value Analysis team and participates as a resource for supplies and new technology.
  • Enforces proper adherence to the established policies and procedures of the specialty consignments/inventories.
  • Manages the acquisition of loaner sets and ensures proper adherence to the established policies and procedures.
  • Responsible for the new Charge Description Master (CDM) request process in collaboration with materials management
  • Responsible for the purchasing, stocking and issuing goods and services for the Surgical Services Department.
  • Directs the process for the addition of new products, replacement of existing products, and the consolidation of new current service line products to provide improved clinical outcomes and reduced costs
  • Oversees the management of materials resource utilization and inventory levels to productivity and established inventory benchmarks.
  • Manages current inventory needs (in coordination with materials management) to prevent obsolescence.
  • Acts as a resource for new technology and procedures within their service line.
  • Supports the training process for new equipment/technology of staff in collaboration and at the direction of Nurse Managers and the O/R Educators.
  • Collaborates with OR nurse manager in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction
  • Responsible for assuring that the surgical case is properly prepared for and to assure quality care for the patient

Relationship Management
  • Facilitates communication between physicians, nurses, and all members of the team
  • Collaborates with Chief of service line and high volume users on a regular basis
  • Develops relationships and communication with the physician office and clinic staff
  • Oversees and collaborates with Materials Coordinators to assure that requested products and kits have been ordered and are available as needed
  • Oversees and collaborates with the Materials Coordinators to verify that all special requests (including supplies, loaner kits, trays and resources that are shared between campuses) for procedures are available as needed.
  • Identifies availability/conflicts related to equipment, supplies & instruments between campuses
  • Supports and endorses BMC Vendor Policies and Institutional Vendor relationships
  • Initiates and maintains outside vendor contacts to evaluate pricing, terms, arrange discounts, solicits bids and maintain adherence to contracts and product quality.
  • Procures equipment/supplies for all areas within Surgical Services, assists in the control of expenses and works with O/R staff in the selection of surgical products.
  • As a member of the Perioperative Services Team, collaborates with team members across the BMC campus regarding successes and needed improvements within the department
  • Acts as a catalyst between hospital departments, physicians and staff to ensure continuity and quality of service and care
  • Supervises the daily activities of the surgical department to assure quality patient care; to anticipate and estimate future needs of the unit, and make arrangements for the needs to be met; i.e., equipment, supplies.
  • Audits staff activity and processes to ensure policies, practices, and procedures comply with administrative, legal and regulatory requirements of the health plan contracts and governmental and accrediting agencies
  • Responsible for directing the operations and strategic planning of patient/customer services, human resource and financial management in supporting the hospital's goals and mission
  • Responsible for developing and monitoring financial and compliance benchmarks, facilitation of physician integration, assuring QA standards are achieved and coordination with other service lines.
  • Monitors the budget during the fiscal year by preparing reports that compare actual activity to budget. Advises department staff on status and availability of funds for budgeted activities; investigates significant cost issues, and presents report to OR Nurse Manager for appropriate action.

Other duties:
  • Responsible for consistent communication between service lines
  • Seeks to promote and maintain a positive professional, team oriented and service conscious environment
  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
  • Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals.
  • Follows established hospital infection control and safety procedures.
  • All other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

EDUCATION:

High school graduate or GED plus completion of a Surgical Technologist training program.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above certification requirement. Experienced candidates who do not have a current Surgical Tech certification must obtain one within one year of hire.

EXPERIENCE:

Minimum 5 years O/R experience at Surgical Tech level (minimum). Previous purchasing and materials management experience a plus.

KNOWLEDGE AND SKILLS:
  • Must have a working knowledge of surgical procedures and supplies
  • Excellent communication skills and ability to work closely with individuals from various backgrounds and professional expertise including physicians, nursing staff, Materials Management and outside vendors.
  • Excellent interpersonal communication skills; negotiating skills with a pleasant and accommodating demeanor.
  • An orderly and business-like appearance with a pleasing and conversational telephone manner is essential.
  • Proficient computer skills for spreadsheet, word processing and data base management is required. Knowledge of PICIS desirable.

Full Time- 5 days= 8 hour shifts (7:00am-3:30pm)

OR 4 days =10 hour shifts (7:00am-5:30pm) * upon Management approval.
Req id: 25107

About the Company

B

Boston Medical Center