Primary Accountability
The Optometry Services Supervisor is responsible for the direct supervision of staff members and daily operations of the optometry services.
Description of Primary Responsibilities
Provides supervision to departmental staff
Demonstrates successful leadership by selecting and building talent.
Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling.
Demonstrates core leadership behaviors and team one approach.
Responsible for communicating with staff.
Builds a successful team and aligns team performance.
Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
Manages work of assigned team. Assigns duties to employees and provides daily guidance and supervision based on manager's operational direction. Daily, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
Recommends workflow and procedure changes based on observations from the floor.
Assists manager in ensuring department expenses stay within budget.
Maintains compliance with all employees related reporting and tracking.
Responsible for facilitating efficient optometry patient flow by coordinating the front and back-office services throughout the operational hours.
Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times.
Ensures appointment schedules are maximized and spread throughout the shift.
Ensures that staff follow operational workflows related to scrubbing appointments in advance, registration, eligibility, vitals, no shows, referrals, and clinical procedures.
Ensures that important medical tests are appropriately performed on patients, including testing for near and far acuity, depth perception, macula integrity, color perception and visual field tests.
Ensures supplies, forms and equipment are ordered and in stock.
Administers the Annual Skills/Competency tests.
Prepares and posts staff schedules at least one month in advance.
Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager, and implements strategies for improving customer service, patient throughput and patient flow.
Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process.
Ensures insurance eligibility verification is completed through appropriate verification source.
Responsible for facilitating efficient optical patient flow and sales services throughout the operational hours.
Ensures ordering of eyeglasses from the correct lab in a timely manner and proper dispensing of eyeglasses to patients.
Oversees frame inventory, selection, and ordering.
Utilizes the E.H.R. and optometry software to properly track and document activity.
Ensures frame boards are properly stocked, displayed, and maintained.
Ensures fees are collected from patients and documented for vision supplies.
Establishes effective patient recall systems for annual exams, patient pick-ups, etc.
Responsible for conducting inspections of work areas and exam rooms to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines
Responsible for handling patient complaints.
Assists the patient and develops solutions to problems.
Collaborates with other department supervisors when needed to resolve patient issues.
Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performs other duties as assigned.
Description of Primary Attributes
Professional & Technical Knowledge:
Effective June 1, 2026, all individuals hired into the role must:
Possesses proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems frequently acquired through one of the following:
Completion of an Associate's Degree program with a recognized major and a minimum cumulative GPA of 2.5; or
A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or associate's degree.
Have a minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Optometry related experience is highly desired.
Have a minimum credit score of 650.
Technical Skills:
Licenses & Certifications: None required.
Communications Skills:
Physical Demands: The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit and type. The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.
Pay Scale:
Min Salary Rate: $68,640.00
Max Salary Rate: $108,967.10