Optical Services Clerk

ILLINOIS COLLEGE OF OPTOMETRY

Job Description

ILLINOIS EYE INSTITUTE

Optical Service Clerk

LEVEL: Non-Exempt

SALARY RANGE: $20 - $24 p/h

REPORTING RELATIONSHIP: Reports to the Senior Director for IEI Administration

ESSENTIAL JOB FUNCTIONS:

• Completes processing of patient optical orders, including ordering lenses and frames, packaging, and assembly for delivery to the patient.
• Web-based and phone lab and frame ordering.
• Documents all patient order information in software.
• Web-based vision plan and service billing.
• Assists with orders, inventory, and reports.
• Processes materials/pharmaceutical orders and delivers to all IEI Service areas.
• Maintains an orderly and organized environment.
• Assists supervisor with inventory management of frames, accessories, and IEI office supplies/pharmaceuticals inventory.
• Serves as a primary resource to internal customers, optical laboratories, and frame vendors.
• Provides support and initial problem-solving for all patient orders and internal customers.
• Assures eyewear order quality control.
• Must deliver and pick up orders, packages, and supplies from various areas of the campus.

MARGINAL FUNCTIONS

• Other duties as assigned by the Director of Optical Services & Material Management Operations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Proven, highly proficient computer/software/technology skills.
• Healthcare or ophthalmic experience preferred.
• Requires the ability to handle a variety of tasks with speed, attention to detail, and accuracy.
• Must be substantially organized and methodical.
• Discretion and confidentiality.

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