Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Ontario, OH.
On-the-job training provided, no experience necessary.
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
Taking Care of our teams who take Care of our Patients
- Competitive Wages & Sales Incentives
- Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
- Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
- Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
- Provide excellent customer and patient service according to company and Optical Center standards
- Analyze patient eyewear needs
- Recommend specific lenses, lens coatings and frames to satisfy patient needs
- Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
- Order and dispense eyewear accurately and professionally
- Assist patients with proper frame repairs and adjustments
- Show patients how to insert, remove and care for their contact lenses
- Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS
- Maintain a complete knowledge of third-party plans and claims
- Explain promotions and special lens offerings to patients and customers
- Balance accounts
- Prepare work orders containing specific instructions for Optical Lab
- Process medical billing information
- Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
- High School Graduate or equivalent
- Maintain license as required by state
- To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
- Previous experience in an office and/or optical dispensing is preferred
- Able to handle multiple customer interactions/phone calls at a time
- Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to read and write at a high school graduate level
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Able to operate a cash register, various optical equipment and tools
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Able to travel independently to support Company objectives and personal development