Administrative Skills, Chargebacks, Coaching, Communication Skills, Corporate Policies, Customer Escalations, Customer Support/Service, Data Collection, Data Entry, Delivery Driving, Documentation, E Programming Language, English Language, Establish Priorities, Fax Machines, Financial Trend Analysis, Hazardous Materials/Substances, High School Diploma, Homeland Security, Information Technology & Information Systems, Integrated Circuits (ICs), Lift/Move 50 Pounds, Loss Mitigation, Loss Prevention, Mentoring, Metrics, Military, Operations Management, Order/Customer Fulfillment, People Management, Photocopy, Presentation/Verbal Skills, Quality Assurance, Reporting Skills, Resolve Customer Issues, Retail, Set Goals, Shipping/Receiving, Team Lead/Manager, Telephone Skills, Time Management, Training/Teaching, United States Citizenship and Immigration Services (USCIS), Warehousing, Willing to Travel, Writing Skills
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
Essential Functions
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
- Reviews, researches and/or enters data in various systems to support respective functional area
- Compiles data and provides various regular and adhoc reports to management for review and determination
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
- In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
- Additional Quality Assurance/Loss Prevention essential functions:
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
- Additional Linehaul essential function:
- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
- Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
- Peforoms other duties as assigned.
Minimum Education
- High school diploma or GED required; Bachelor’s degree preferred.
- In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
- Bachelor's Degree (preferred).
Minimum Experience
- Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
Knowledge Skills and Abilities
- Ability to inspire a shared vision and empower and motivate a team
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Proven ability to apply sound business judgment to establish and accomplish goals
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes
- Ability to effectively provide employees instruction on process and practice
- Ability to read, interpret and draw conclusions from numerical data and written information
- Software skills, including use of Microsoft Office software and web-based applications
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
- Ability to mentor, coach and act as a knowledge resource to other employees.
Job Conditions
- May need to lift and carry up to 50 pounds
- May work in hot or cold temperatures
- May work in an environment with loud noise and fumes
- Minimal travel required
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the currentstarting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factorspermitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $24.75/Hour - $38.43/Hour
Additional Details: Ops Supervisor - Outbound - FT
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact
recruitmentsupport@fedex.com
.Applicants have rights under Federal Employment Laws:
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.