Just Salad is looking for an Ops Service Coordinator to join our team. The Ops Service Coordinator is a cross-functional leader responsible for overseeing food safety programs, quality assurance, property management, and 3rd-party delivery operations across our restaurant locations. This role requires a proactive, organized, and adaptable professional with a deep understanding of operational logistics in a fast-paced food/hospitality environment.
You will wear many hats-coordinating with landlords, supporting store teams, ensuring compliance with food safety regulations, and managing vendor and delivery platforms-while keeping our company culture and sustainability mission at the forefront.
This position will be in our NYC office
Reports To: Director of Ops Services
Key Responsibilities Food Safety & Quality Assurance
- Execute and maintain food safety management systems (e.g., MeazureUp, Wizard Prep)
- Oversee quality control for raw materials and finished products both in-store and from vendors
- Investigate quality complaints, including allergen and serious incident follow-ups. Will need to reach out to guests if necessary.
Maintain QA records, including foreign object and vendor quality complaints
- Collaborate on food safety SOPs and staff training materials with the Training Department
- Conduct audits and support pre-operational inspections for new stores
- Respond to product recalls and follow internal recall protocols
Property & Facility Management
- Serve as the liaison between restaurants and property managers for issues including: Leaks (non-HVAC), power outages, sidewalk/patio maintenance, fire alarms, etc.
- Keep landlord and vendor contact databases updated
- Manage vendor readiness for emergencies (HVAC, pest control, grease trap, etc.)
- Maintain permit renewals and documentation (HD permits, fire, FOG, outdoor dining, etc.)
- Pay relevant fines and coordinate required compliance tasks
Delivery & Platform Operations
- Manage Otter platform and NSO set up for 3rd-party delivery partners (Uber Eats, DoorDash, Grubhub)
- Update seasonal menus, store hours, and troubleshooting requests
- Set up new locations on platforms including TGTG, Relay, Nash, and Sharebite Maintain and update the Just Salad credentials sheet for store operations
New Store Openings
- Apply for food licenses, business permits, and related documentation for new locations
- Set up vendor services for pest control, HD inspections, and delivery logistics
- Gather required compliance documentation (COI, W9s, bank letters, etc.)
Qualifications
- 2+ years of experience in QSR, food service, or hospitality, preferably in an operations or QA role
- Experience in property/facility management is a plus
- Bilingual (Spanish/English) strongly preferred
- Strong project management, organizational, and communication skills
- High attention to detail with the ability to multitask and meet deadlines
- Confident decision-maker who can work both independently and collaboratively
- Comfortable with technology (Google Suite; Otter platform experience a plus)
- Ability to travel to multiple restaurant locations as needed
- Passion for healthy food and sustainable practices
Benefits
- Competitive annual salary: $70,000 - $75,000 + eligible for corp bonus
- Medical, Dental, and Vision Insurance
- Voluntary Long-Term Disability, Hospital Indemnity, Accidental Insurance, Life + AD&D
- Paid vacation, sick days, and holidays
- Employee Assistance Program (EAP)
- 401(k) eligibility
- Pre-tax benefits (Commuter Benefits, FSA + HSA)
- Summer Fridays
- Fitness discounts
Free Just Salad meals while working
About Us
Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to "Eat with Purpose," Just Salad is a Certified B Corporation and home to the world's largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.