Opportunity:: Customer Insights / Marketing Analyst

Our client, a Fortune 5 company, is looking to hire a Customer Insights / Marketing Analyst in Austin, TX.

Pay Rate Range: $50 to $53/hr. on w2, depending on experience

Responsibilities:

• About the Role

We are seeking a highly analytical and detail-oriented Customer Insights Analyst to support our Customer Insights team. In this role, you will work on custom projects leveraging customer experience tracking surveys to generate actionable insights. You will be part of a fast-paced, collaborative environment focused on helping the business make data-driven decisions.

Key Responsibilities

• Analyze Customer Feedback: Evaluate quantitative data and open-ended responses from continuous customer experience surveys
• Synthesize Data: Combine insights from internal platforms, external systems, and business context to identify meaningful trends
• Data Storytelling: Transform complex data into clear, compelling insights that drive business decisions
• Tailored Communication: Adapt analytical approaches and outputs for diverse audiences, including leadership and frontline teams
• Present Insights: Deliver findings and recommendations through presentations, meetings, and written communication

Requirements:

• Required Qualifications
• 3-5 years of experience in data analysis, marketing analytics, market research, or customer insights
• Strong proficiency in SQL for querying and manipulating large datasets
• Hands-on experience with Tableau for building dashboards and data visualizations
• Solid understanding of survey analysis, quantitative research methods, and statistics
• Advanced skills in Excel for data analysis and reporting
• Ability to translate complex data into clear, actionable insights
• Strong problem-solving skills with the ability to work in ambiguous environments
• Excellent communication and presentation skills

Preferred Qualifications (Nice to Have)

• Experience with Snowflake or similar data platforms
• Familiarity with Python or R for statistical analysis or text mining
• Exposure to customer experience (CX) or Voice of Customer (VoC) programs
• Experience working in retail, technology, or customer-facing environments
• Experience supporting global programs across multiple regions and languages

Education

• Bachelor's degree in a quantitative, business, or related field, or equivalent practical experience

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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