Ophthalmic Technician

The Ophthalmic Technologist is responsible for providing collaborative medical support to the ophthalmology providers.

Essential Job Functions

• Performs and supervises the performance of a wide range of diagnostic tests and studies pertaining to the eye, to include but not limited to: visual acuity testing, tonometry, slit lamp evaluations, fundus and fluorescein angiography, A-scans, HRT and Humphrey and Goldmann visual fields.
• Receives and prepares patient for the physician visit. Receives and records patient histories and communicates treatments, modalities and other health education to physicians, patients, and staff.
• Maintains eye equipment and sterile environments.
• Sets up rooms and assists ophthalmology surgeons with clinical surgical procedures and in the operating room.
• Answer multi-line departmental telephones and triages calls. Provides instructions to patients based on developed protocols. Triages calls to appropriate provider and/or department.
• Schedule's appointments, surgeries, and procedures.
• Orders supplies and maintains adequate inventory. Coordinate's billing and return merchandise documentation/records.
• Documents and records information in the medical record according to established procedures and completes forms as required.
• Utilizes performance improvement principles to assess and improve quality.
• Identifies need and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

Knowledge, Skills, and Abilities

• Billings Clinic policy and procedures, both organizational and departmental
• Billings Clinic Code of Business Conduct
• Billings Clinic Corporate Compliance Program
• Customer service techniques and Personal Service Excellence (PSE) skills
• Personal computers, hardware and software
• HIPAA and confidentiality requirements
• Medical terminology
• Ophthalmic drug actions and side effects
• Ophthalmic assessment techniques including normalities and abnormalities
• Sterile field
• Professional communication skills, both verbal and written
• Basic and advanced ophthalmic diagnostic testing and studies
• Assessing medical ophthalmic status of patients
• Developing and implementing educational programs, and provide follow-up ophthalmic health care programs
• Maintaining sterile field
• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric
• Communicate clearly and effectively, both verbal and written
• Establish and maintain collaborative relationships
• Operate required medical equipment
• React calmly and professionally when dealing with difficult or emergent situations
• Understanding of wide variety of technical equipment
• Anticipation of schedule flow and provider needs in the care of the patient
• Work under the direction and supervision of the ophthalmologists and optometrists