Sign upLog in

Operations Training Specialist

CyrusOne

Ashburn, VA

Apply
JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Operations, Cloud Computing, Collocation, Communication Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Digital Art, Fortune 1000 Customers, High School Diploma, Human Resources, Hybrid Cloud, Instructional Design, Leadership, Leading Edge Technology, Learning Management System (LMS), Metrics, Microsoft Office, Network Operations Center, Organizational Development/Management, Performance Metrics, Problem Solving Skills, Process Improvement, Productivity Management, Progress Reports, Service Delivery, Set Goals, Status Reports, Strategic Planning, Sustainability, Team Lead/Manager, Team Player, Technical/Engineering Design, Time Management, Training Program, Training/Teaching, Willing to Travel
LOCATION
Ashburn, VA
POSTED
1 day ago
The CyrusOne Training Team is looking for a passionate, innovative, results-oriented Ops Training Specialist to drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers.


As an Ops Training Specialist you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating and presenting solutions that team members want to adopt, share and improve.


As a member of the global Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the design and build of the global training roadmap, will work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners.


In this role, you will drive a continuous improvement roadmap and act as a change agent in the organization. You will take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions.


The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience performing classroom and virtual training for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.


What You Will Do:


+ Bring your expertise, problem solving skills, and creativity to add value to our team

+ Unify distributed efforts and own the plan to deliver quality outcomes for our customers

+ Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support

+ Achieve metrics and KPIs to measure success of strategic initiatives and programs and report on their progress

+ Improve the learner experience with our training and enablement offerings

+ Promoteregionalapproaches where applicable

+ Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management

+ Work under tight program timelines

+ Frequently visitdata centersto understand the learner’s experience


What We Are Looking For:


+ 5+ years of technical training facilitation experience

+ 5+ years of data center facilities experience

+ 2+ years of driving process improvements experience

+ High School diploma required

+ Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, engineering or related field preferred

+ Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers

+ Demonstrated understanding of training creation, practices, performance, and procedures

+ Experience owning programstrategy, end to end delivery, and communicating results to leadership

+ Experience using data and metrics to determine and drive improvements

+ Excellent communication skills, teamwork, organizational and problem-solving skills

+ Proficient with Microsoft Office Suite and Learning Management System (LMS) software


Work environment:


+ Hybrid work schedule, 3-4 days in office. 5 days a week in office on training week (1 week a month)

+ Fast paced

+ 10% Travel required


#li-hybrid #li-AD1


CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.


Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!


CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .


CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.


If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.


CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.


CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)


CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.


As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

C

CyrusOne