Operations Trainer: 1st, 2nd & 3rd Shift

Description

RESPONSIBILITIES

• Deliver classroom, small-group, and one-on-one training using approved curricula, SOPs, work instructions (WIs), and controlled training forms.
• Facilitate onboarding for new production employees, ensuring timely qualification and integration into assigned roles.
• Provide structured OJT and validate trainee competency using approved qualification standards.
• Reinforce Good Documentation Practices (GDP), cGMP expectations, and safe work behaviors during all training interactions.
• Provide real-time floor coaching and constructive feedback to trainers and trainees to ensure proper technique, documentation accuracy, efficiency, and adherence to controlled processes.
• Coordinate training logistics (scheduling, materials, equipment, and facility setup) in partnership with frontline leadership.
• Monitor role-based training progress and coordinate timely recertification activities to maintain workforce readiness and compliance.
• Maintain training tracking tools, as directed, to support visibility into qualification status and recertification timelines.
• Meet established training deadlines and proactively communicate risks to completion.

• Communicate trainee readiness, qualification status, and performance trends to supervisors and Operations Leadership.
• Partner with managers, supervisors, and subject matter experts (SMEs) to identify skill gaps and recommend training interventions that improve safety, quality, productivity, and compliance.
• Support standardization of training delivery and qualification practices across shifts and operational areas to ensure consistency and fairness.
• Monitor operational trends and performance indicators to identify potential training-related gaps.
• Escalate inconsistencies between controlled documentation and training content to the Operations Training Manager and appropriate stakeholders.
• Collect and report training effectiveness data (e.g., certification outcomes, audit observations, employee feedback) to support continuous improvement.

• Ensure all training activities are conducted using approved and controlled documentation.
• Provide required training documentation to Learning & Development or designated record owners for official retention.
• Support audit and inspection readiness by ensuring training documentation is complete, accurate, and readily retrievable.
• Promote strict adherence to cGMP, GDP, safety standards, and company policies in all training activities.

• Collaborate with the Production Documentation Specialist to ensure training materials reflect current approved SOPs, WIs, and operational practices.
• Provide structured feedback on training materials, qualification tools, and delivery methods to improve clarity, effectiveness, and compliance.
• Train staff on new workflows, equipment updates, and process improvements as directed by Operations Leadership.
• Participate in cross-functional initiatives that enhance workforce capability, scalability, and operational readiness.

• Promote a culture of accountability, safety, compliance, and continuous improvement on the production floor.
• Model professional behavior and reinforce expectations for quality and operational discipline.
• Foster positive working relationships across departments and shifts to support effective knowledge transfer.

WHAT YOU NEED

• Minimum five (5) years of training experience, including at least two (2) years in a regulated manufacturing environment.
• Experience delivering structured OJT and role-based certification programs.
• Working knowledge of cGMP and Good Documentation Practices in a manufacturing setting.
• Professional certifications (e.g., CPTD, CPLP) are highly desirable.
• Strong knowledge of adult learning principles and instructional best practices.
• Ability to apply adult learning methodologies to improve comprehension, retention, and performance transfer.
• Excellent facilitation and presentation skills in both in-person and virtual environments.
• Strong interpersonal and communication skills with the ability to interface effectively at all organizational levels.
• Ability to provide constructive feedback and coaching in a production environment.
• Process-oriented mindset with attention to detail and documentation accuracy.
• Proficiency in Microsoft Office applications and training tracking tools.
• Ability to exercise sound judgment within defined scope and escalate issues appropriately.

WHAT WE OFFER

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities