Operations Technology Professional (OTP) Pro

Description:

We are seeking a dedicated Operations Technology Professional (OTP) to actively support the development and execution of our in-restaurant technology, ensuring that all equipment operates at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users \u2014 managers, crew, and customers \u2014 can effectively use the technology in the restaurants.

Responsibilities:

The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization's restaurants.

Duties of this position include the following:

• Upgrades: Perform certain self-installs and OS upgrades
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
• Troubleshooting: Provide in-house technology support to triage issues on-site and over the phone
• Development: Train, develop, and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools, and support as new technologies and initiatives are deployed.

Perks and Benefits

• Competitive pay starting at $ 13.00 - $16.00 per hour
• 4 college credit hours for attending OTP Pro class
• Tuition reimbursement and/or educational assistance through Archways to Opportunity
• Employee discounts and free meals during shifts.

Qualifications:

• Responsible with good attention to detail and strong time management skills
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs, and costs
• Self-motivated with a thirst for knowledge.
• The information is provided as an optional resource to owner/operators who may choose to use all, some, or none of these materials in operating their restaurant(s). Franchisees are independent employers, and each franchisee and each franchisee restaurant is unique. Franchisees are alone responsible for all employment matters in their restaurant(s), including alone making all decisions regarding the requirements for jobs and setting all terms and conditions of employment, including hiring, firing, discipline, supervision, staffing and scheduling. McDonald's USA has no control over employment matters at restaurants owned and operated by franchisees.