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Operations Technician II

Protingent

Charlotte, NC

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JOB DETAILS
SALARY
$20–$28 Per Hour
SKILLS
ATM, Analysis Skills, Broadband, Bug Tracking/Defect Management, Communication Skills, Corrective Action, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Ethernet Switching, Identify Issues, Interpersonal Skills, Microsoft Office, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Operations Center, Network Routers, Network Switching, Network System Hardware, Network Systems, Network Topology, On Site Support, Operational Support, Operational Support Systems (OSS), Presentation/Verbal Skills, Systems Administration/Management, Technical Support, Trouble Tickets, Writing Skills
LOCATION
Charlotte, NC
POSTED
15 days ago
Job Title: Operations Technician II

Position Description: Protingent Staffing has an exciting contract Operations Technician II with our client located in Charlotte , NC.

Job Description:
  • As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network.
  • This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups.
  • Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration.
  • Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus.
  • Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively.
  • Basic understanding of telecom, network topology and repair procedures.
  • Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
  • Communicates effectively with peers, our client's other centers, off-net providers and customers.

Job Responsibilities:
  • Maintain excellent acknowledgement and response time to alarms and customer calls
  • Provide quality documentation of network failures and maintenance activity.
  • Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
  • Manage and correlate multiple trouble reports.
  • Communicate with internal customers and others in a repair situation.
  • Provide Tier I support in platforms supported
  • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
  • Provide follow up and closure of assigned trouble tickets
  • Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays.

Job Qualifications:
  • Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
  • Basic understanding of Ethernet router / switch and ATM network equipment is a plus
  • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
Nice To Have:
  • Industry certifications (Business Management or Technical Certification)
  • Awards for operational or customer service excellence
  • Experience working as a technical support analyst/specialist
  • Experience working in a Network Operations Center.

Job Details:
  • Job Type: Contract
  • Pay Range: $20 - $28 an hour.
  • Location: Charlotte, NC (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

About the Company

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Protingent