Sign upLog in
Engineering Jobs

Operations Technician

LanceSoft Inc

Charlotte, NC(remote)

Apply
JOB DETAILS
SALARY
$28–$32 Per Hour
SKILLS
ATM, Analysis Skills, Broadband, Bug Tracking/Defect Management, Communication Skills, Corrective Action, Customer Support/Service, Dental Insurance, Documentation, Equipment Maintenance/Repair, Ethernet Switching, Health Insurance, Identify Issues, Insurance, Interpersonal Skills, Life Insurance, Microsoft Office, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Connectivity, Network Operations Center, Network Routers, Network Switching, Network System Hardware, Network Systems, Network Topology, On Site Support, Operational Support, Operational Support Systems (OSS), Presentation/Verbal Skills, Systems Administration/Management, Technical Support, Trouble Tickets, Vision Plan, Writing Skills
LOCATION
Charlotte, NC
POSTED
11 days ago
Job Title: Operations Technician


Job Description:
 
  • As an Operations Technician in the Broadband NOC, you will be responsible for monitoring and maintaining the Broadband network.
  • This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups.
  • Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration.
  • Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus.
  • Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively.
  • Basic understanding of telecom, network topology and repair procedures.
  • Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
  • Communicates effectively with peers, other * centers, off-net providers and customers.
 
As an Operations Technician, your duties and responsibilities will include:
  • Maintain excellent acknowledgement and response time to alarms and customer calls.
  • Provide quality documentation of network failures and maintenance activity.
  • Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
  • Manage and correlate multiple trouble reports.
  • Communicate with internal customers and others in a repair situation.
  • Provide Tier I support in platforms supported
  • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
  • Provide follow up and closure of assigned trouble tickets
  • Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
 
Qualifications
 
WHAT IT TAKES TO CATCH OUR EYE:
  • Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
  • Basic understanding of Ethernet router / switch and ATM network equipment is a plus
  • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
 
BONUS POINTS FOR:
  • Industry certifications (Business Management or Technical Certification)
  • Awards for operational or customer service excellence
  • Experience working as a technical support analyst/specialist
  • Experience working in a Network Operations Center
 
Location: Remote in the US
 
Compensation: $28.00 - $30.00 per hour on W2
 
Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
 
•            Four options of medical Insurance
•            Dental and Vision Insurance
•            401k Contributions
•            Critical Illness Insurance
•            Voluntary Permanent Life Insurance
•            Accident Insurance
•            Other Employee Perks
 
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch
 
Equal Opportunity Statement:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
 

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

Similar Job Searches

Technical Services Engineer JobsDesign Engineer JobsProject Engineer JobsSystems Engineer JobsService Engineer JobsProcess Engineer JobsEquipment Technician JobsPlanning Engineer JobsOperations Technician JobsOperations Technician Jobs