Operations Technician - Bioservices

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

Operations Technician, Bioservices

Cryoport Systems

Full-time, M-F

Houston, TX

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Cryoport Bioservices in Houston is seeking an operations Technician, experienced in the biopharmaceutical industry, with 1-2 years' experience in a cGMP/GMP/GxP environment.

POSITION SUMMARY

The Operations Technician will report to an Operations Supervisor or Manager, this role is responsible for ensuring all operational activities are executed accurately and timely, following specific procedures and processes as defined in Work Instructions. This role involves receipt, inventory, storage, withdrawal, packaging, labeling, and shipment of biological materials, therapeutic products, clinical agents, and materials from multiple commercial and government clients. The Operations Technician may also participate in the assembly of various types of kits and label printing, involving materials stored at temperatures ranging from ambient (room temperature) to below freezing (including cryogenic) with potentially hazardous properties.

PRIMARY RESPONSIBILITIES (included but are not limited to)

• To perform receipt and inventory management of biological materials (including therapeutic drug products), data entry, relocation, retrieval, packaging, and logistics operations according to standard operating procedures.
• To undertake packaging and labeling of pharmaceutical products at all temperatures (including low and ultra-low temperatures) according to standard operating procedures.
• Assemble a range of kit types according to strictly defined client specifications.
• Liaising with Program Managers to provide support with the scheduling of work, assisting in writing and updating SOPs, and other project-related activities.
• To assist in deviation investigations and change control documentation.
• Scheduling of project work, accounting for deadlines, available resources, and business need.
• Disseminating information from and providing feedback to Project Managers.
• Coordinate stock management and receipt of kit production, packaging, and labeling materials.
• Manage stock levels of kit materials, packaging, and labeling components.
• Assists with Quality Control tasks such as verification, validation and calibration procedures as required.
• Ensures project work areas are kept clean and free of any possible safety hazards.
• Understands and uses the inventory management, temperature monitoring, and site infrastructure systems.
• Primary responder to all equipment alarms and an active member of the site "On-Call" team - responding to all alarms, including out-of-hours (24/7 on a rotating cycle with other team members)
• To be available for infrequent overtime work as necessary and to be willing to attend site, out of hours in the case of emergency or extraordinary work requirement.
• Documents alarms in response to the temperature monitoring systems.
• Works around hazardous substances and follows all safety guidelines to minimize exposure.
• Assures compliance to cGMP requirements and company quality systems.
• Maintains cGMP training records and participates in staff quality training.
• Ensures strict client confidentiality at all times.
• To participate and contribute to operational excellence and process improvement projects that cost-effectively deliver the business objectives.
• Assist in the supervision of temporary contract staff as required.
• To participate in client audits and facility presentations as needed.
• To effectively communicate to ensure all project related information is conveyed in a timely and comprehensive manner.
• Perform project/task-specific training as required.

COMPETENCIES & PERSONAL ATTRIBUTES

• Exhibit professional behavior, language, and appearance at all times.
• Follows policy when escorting client sponsors through the facility, is courteous, and displays a positive attitude.
• Maintains a professional manner when problems/conflicts arise.
• Good understanding of quality management.
• Previous experience working with materials at ultra-low & cryogenic temperatures is desirable.
• Health, Safety and Environmental experience/qualification is desirable.
• Flexible and adaptable with excellent interpersonal skills (at all levels)
• Able to analyze problems and define solutions.
• Attention to detail - "right-first-time" mentality.
• Able to work under pressure and to support others within the team.
• Builds customer commitment.
• Supports operational excellence (30/30)
• Focus on priorities (80/20)
• Teamwork, collaboration, and accountability (90/10)
• Emphasis on business growth.
• Passion for and alignment with Cryoport's mission.
• A change agent and strong collaborator who is not afraid of challenging the status quo.
• An individual who brings strong core values, quality, ethics, and integrity.
• A collaborative team player who embraces and champions the culture.
• Strong work ethic and ability to deliver results and meet commitments in a dynamic environment.
• Exceptional and dynamic communications skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture.
• Exceptional organizational and planning skills, strong analytical abilities, and process orientation.
• Demonstrates a business process orientation to developing solutions.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum 1-2 years' experience working in a GMP / GxP environment.
• Degree level, or equivalent experience, in a relevant discipline is preferred.
• Hands-on experience working with biological and pharmaceutical materials and drug product.
• Hands-on experience working in clinical packaging and labeling is desirable.
• Line management experience is preferred.
• Proficient in computer skills, specifically with Microsoft Office Suite.
• Experience of working in a GMP environment.
• Health, Safety, and Environmental knowledge is desirable.
• Experience working in a contract development or manufacturing environment is a plus.
• Frequently required to type, sit, stand, walk, lift/carry up to 55lbs. Occasionally

required to push/roll 280kg lb. liquid nitrogen dewars and 4-500kg freezers (with

support) and work from a platform ladder.