Operations Support Specialist I (On-site Anchorage, Alaska)

*Candidates must reside within 50 miles of Anchorage, Alaska. This role will be working in the office

GCI''s Operations Support Specialist I will deliver operational, project, and administrative support to teams within the Chief Technology Office (CTO). Provide in-person front desk coverage up to five days per week, managing visitor interactions, general inquiries, and office support functions. Collaborate on company-wide initiatives by coordinating and assisting with cross-functional projects, programs, and special assignments. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

OPERATIONS SUPPORT

Travel Requests:

• Review and process travel requests from the dispatch team for Field Services technicians, project teams, employees, and clients.
• Coordinate flights, hotel accommodations, and ground transportation, ensuring timely and smooth travel experiences.
• Prioritize urgent requests such as break/fix and outage situations.
• Report back to the requester if additional information is needed.

Charter Requests:

• Manage and coordinate charter transportation, primarily flights, by reviewing travel requests, verifying form accuracy, and routing for necessary approvals.
• Ensure approved charter vendors are utilized before considering alternatives.
• Track monthly charter expenses and provide detailed reports to financial analysts and leadership.

AIMS Program:

• Track and manage weekly AIMS payouts for eligible field technicians across multiple regions.
• Maintain timely and accurate records, input data into tracking spreadsheets, and prepare documentation for weekly and monthly meetings.

Invoice Processing

• Review, code, and verify vendor invoices for accuracy and proper allocation to the correct departments and projects.
• Ensure timely processing for payment in alignment with company financial procedures.

Alyeska Badge Process:

• Coordinate new badges and renewals, training, and drug testing, ensuring compliance with applicable policies and requirements.
• Develop and maintain a structured tracking system to monitor the status of each request.
• Maintain a centralized and regularly updated repository of current badged employees for quick reference and reporting.

Tower Light Inspection:

• Conduct weekly reviews of approximately 60 tower light inspection reports, verifying compliance with FCC and FAA regulations.
• Determine pass/fail status based on submitted documentation and issue timely email notifications for upcoming inspection deadlines.

OFFICE & TEAM SUPPORT

Front Desk Coverage:

• Provide in-office/in-person support at Base Camp up to five days per week.
• Maintain a clean, organized, and professional office environment for staff and visitors.
• Greet and assist customers and visitors, ensuring prompt connection with the appropriate personnel.
• Manage incoming and outgoing mail and packages, including direct transport when needed, and ensure accurate distribution to the appropriate departments.
• Organize and monitor office and break room inventory, timely and accurately ordering supplies/coordinating with vendors to ensure consistent availability.
• Submit work orders/tickets and schedule building and equipment repairs and maintenance.
• Serve as the point of contact for vendors and external service providers, providing on-site support and escorting when required.

Meetings & Events:

• Oversee scheduling and setup for conference rooms and community spaces, including in-person support as needed to ensure proper configuration and readiness for meetings and events
• Coordinate logistics by securing appropriate locations, preparing necessary materials, managing vendors, and arranging catering services.

On-Call Coordination:

• Maintain and update the on-call technician schedule in the Operations Directory.
• Manage weekly communications regarding on-call technician assignments, sending reminders every Monday and Friday to designated staff and the Service Management Center (SMC).

Field Support:

• Serve as a liaison between field personnel and internal departments such as Accounts Payable, Payroll, and Human Resources.
• Investigate and resolve discrepancies related to pay, P-Card expenses, and other field-related inquiries.

SADC Support:

• Oversee procurement of supplies (equipment, hardware, coffee, etc.) for SADC, ensuring supplies and materials are proactively restocked.
• Manage training compliance by maintaining CBT Nuggets reports and coordinating Mpirical training.

PROJECT SUPPORT

• Provide backup support to other departments and teams as needed, assisting project managers with daily operations to keep projects on track.
• Assist with managing schedules, maintaining project documentation, monitoring progress against timelines, and coordinating meetings and communications with stakeholders.
• Compile and prepare data for various reports, distributing to appropriate parties as needed.
• Assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.
• Review processes, identifying inefficiencies and contributing to the development of streamlined workflows.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

• Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with all levels of the organization.

• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.

• Ability to maintain the highest levels of confidentiality when working with proprietary, customer, and employee information.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

• Ability to adapt to changing priorities and fluctuating workload demands with flexibility and composure.

• Ability to manage timelines, resources, and multiple responsibilities and keep projects/tasks on track.

• Strong problem-solving skills, with the ability to quickly and efficiently identify issues, make effective decisions, and implement practical solutions.

• High degree of accuracy in documentation and data entry.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

• Ability to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos).

• Demonstrated understanding of telephony terminology and concepts.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.

• High School diploma or equivalent.
• A minimum of three (3) years of related experience in a Business Office or Customer Services environment. *

Preferred:

• At least one (1) year of experience in a telecommunications or telephony-related field.
• Associate degree in Business or related field.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires access to reliable transportation for travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Position requires in-person/in-office front desk support at Base Camp up to five days per week, with the flexibility to support additional coverage when needed.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.