Operations Support - Returns Specialist
HEARTLAND LABEL PRINTERS INC
COMBINED LOCKS, WI
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JOB DETAILS
LOCATION
COMBINED LOCKS, WI
POSTED
30+ days ago
Summary: The Operations Support Returns Specialist is a vital member of
the operations team, responsible for managing the end-to-end return
process for both hardware and software products. This role ensures
timely and accurate processing of Return Merchandise Authorizations
(RMAs), collaborates with internal departments and vendors to resolve
issues, and maintains detailed records to support operational
efficiency. In addition to managing returns, this position contributes
to cross-functional operations by being cross-trained in Receiving and
Operations Support functions, and by assisting with the tracking and
management of both physical and digital inventory. Roles and
Responsibilities/ Essential Functions: Accurately process Return
Merchandise Authorizations (RMAs) in accordance with distributor and
vendor guidelines. Investigate and dispute RMA denials when appropriate,
providing documentation and escalating as needed to ensure resolution.
Analyze return trends and recommend process improvements. Determine
chargebacks to business units based on return circumstances. Address
vendor non-compliance with return policies and advocate for resolution.
Collaborate with Sales, Accounts Payable, and Accounts Receivable to
ensure efficient RMA handling. Verify and apply vendor credits
accurately. Maintain organized, up-to-date records and documentation.
Prepare and distribute weekly reports to upper management. Follow up on
outstanding issues with vendors, internal teams, or customers to ensure
timely resolution. Works independently with minimal supervision,
demonstrating sound judgment in handling complex tasks and challenges.
Exercises discretion in resolving issues. Reviews internal inventory to
identify and allocate existing stock to open sales opportunities,
prioritizing the use of on-hand items before initiating new purchase
orders. Participates in cross-training across key operational roles,
including Receiving and Parts departments, to ensure team flexibility
and maintain workflow continuity during absences or peak periods. Track
and manage purchase orders within the order management system. Perform
other duties as assigned. Requirements: Competencies: Accuracy: Accuracy
looks to the extent to which an individual's work is correct and error
free within company policies and guidelines. Communication, Oral: Oral
Communication skills look at the extent to which an individual
communicates with economic and clarity, actively engaging in
conversations to clearly understand others' message and intent and
receives and processes feedback. Communication, written: Written
communication skills look to the extent to which an individual writes
concise, clear letters, reports, articles, or e-mails, including
proofing and editing. Detail Oriented: Detail orientation looks at the
ability of the individual to pay meticulous attention to all aspects of
a situation or task, no matter how small or seemingly unimportant.
Initiative: Initiative looks at the ability of the individual to act and
take steps to solve or settle an issue. Organized: Organizational skills
look at the ability of the individual to be structured and methodical in
working skills. Problem Solving: Effectively identify issues, analyzes
information, and finds practical solutions. Uses logic and critical
thinking to resolve challenges and improve outcomes. Seeks input when
needed and adapts quickly to changing situations. Required Experience:
2+ years of experience in operations, logistics, inventory management,
customer support or a related administrative support role Proven
experience independently troubleshooting and resolving basic issues
Preferred Experience: 3+ years of experience in returns management and
processing Proven experience with Return Merchandise Authorization (RMA)
processing Required Skills, Education and/ or Certifications: High
School Diploma Proficient in Microsoft 365 applications (Word, Excel,
Outlook, etc.) Equal Opportunity Employer Including Disabled and
Veterans #HBS PI277514199 * APPLICATION INSTRUCTIONS: Apply
Online: https://www.click2apply.net/zq1yeEhdXdAPyCGJxizoeX
About the Company
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