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Operations Supervisor

HHM Hospitality

Novi, MI

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JOB DETAILS
SKILLS
Auditing, Coaching, Emergency Procedures, Employee Assistance Plan, Health Insurance, Lift/Move 25 Pounds, OSHA, Office Equipment, Office Management, Operational Audit, Operations Management, Resolve Customer Issues, Safety Equipment, Safety/Work Safety, Vision Plan
LOCATION
Novi, MI
POSTED
23 days ago

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Front Office Manager - Assistant General Manager - General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Supervise night audit functions, and perform audit in absence of the night auditor.

  • Be aware of emergency procedures and take full responsibility in emergency situations.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.

  • Perform other duties as requested by management.

Your Background and Skills

  • Associate or Bachelor's degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About the Company

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HHM Hospitality