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Operations Supervisor

Lakeland Area Mass Transit District d/b/a Citrus Connection

Lakeland, FL

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JOB DETAILS
SKILLS
Administrative Skills, Americans with Disabilities Act (ADA), Automotive Repair and Maintenance, Budgeting, Buses, CDL Driver's License, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Disciplinary Action, Emergency Management, Emergency Procedures, Expense Tracking, File Management, Forecasting, Geography, Graphics, Internet Research, Interpersonal Skills, Lift/Move 50 Pounds, Maintain Compliance, Mathematics, Microsoft Office, Multilingual, Multitasking, Needs Assessment, Operational Audit, Operations Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Public Transport, Quality Assurance, Quality Management, Record Keeping, Regulations, Regulatory Requirements, Reporting Skills, Resolve Customer Issues, Safety/Work Safety, Service Delivery, Site Evaluation, Spanish Language, Standard Operating Procedures (SOP), Standards Development, Team Player, Time Management, Time Tracking, Writing Skills
LOCATION
Lakeland, FL
POSTED
Today
SUMMARY: This position is responsible for all supervisory functions related to Fixed Route services, Para Transit services, and all Operation related activities in accordance with Agency policies/ procedures and all applicable regulatory requirements. Additionally, this position is responsible for supervising emergency operations and evacuations including: planning, coordinating, scheduling, and conducting evacuation/emergency procedures and protocols. ESSENTIAL JOB FUNCTIONS: 1. Responsible for all field operations activities within the Operations department. 2. Provides in-field assistance to operators, technicians, and customers. 3. Develops and implements detours to ensure service delivery; coordinates with dispatch accordingly. 4. Coordinates, plans, and executes field operations, and ancillary activities, for special events. 5. Develops and enforces Standard Operating Procedures (SOP); documents and disseminates accordingly. 6. Conducts administrative functions for field personnel including, but not limited to: payroll/ time-off approval, record keeping, file management, and all other administrative activities for bus operators. 7. Observes and ensures Operator pre-trip, pull-out, and post-trips are conducted appropriately. 8. Monitors on-time performance for all fixed routes and door-to-door services. 9. Coordinates with the Communications Center as it relates to special events. 10. Supervises and coordinates emergency operations with field personnel. 11. Works with Operations Management to analyze and asses operational needs; makes recommendations and institutes adjustments. 12. Assists in the coordination of emergency operations with field personnel, agency departments, and external agencies; oversees the transmission of information and instructions. 13. Participates in the development and administration of annual budgets; participates in financial forecasting for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments. 14. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transportation operations. 15. Prepares reports, graphs, charts, and other info-graphics and presents in both verbal and written formats. 16. Responds to, and resolves, difficult and sensitive citizen inquiries and complaints. 17. Monitors all Paratransit and Fixed Route activities for the District for all ADA compliance; addresses, and coordinates with applicable departments, any changes that impact the District's ADA compliance. 18. Performs all ADA site assessments and site visits; making recommendations when appropriate. 19. Handles customer complaints that cannot be resolved at the customer service/ operator level and provides management reports of quality assurance/public service activities. 20. Assists as liaison across all departments. 21. Reviews the DVR system on Para Transit and Fixed Route buses for quality assurance and operator performance. 22. Prepares and administers reports for Districts Management Team. 23. Develops plans to maintain on-time performance and establishes on-time goals; ensures on-time goals are met. 24. Observes Operator driving performance, fare collection, safety protocols, and customer relations skills to ensure compliance; recommends employee actions to department manager/ director accordingly. 25. Determines stop locations and amenities and conducts address/site verifications and assessments; coordinates related maintenance activities. 26. Operates revenue and non-revenue service in unusual and emergency circumstances. 27. Determines and adjusts time points and route mileage as required; coordinates with affected departments, community members, and district personnel. 28. Other duties as assigned. SUPERVISORY RESPONIBILITIES: Supervises bus operators. Carries out supervisory responsibilities in accordance with the District's policies and applicable laws. Respons bilities include ongoing training of operators, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. MINIMUM JOB REQUIREMENTS: Bachelor's degree required with concentration in Transportation or other related area along with one (1) to three (3) years of related field experience, preferably in a public transportation setting. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Bi-lingual Spanish is preferable, but not required. OTHER CERTIFICATES/LICENSES: Must have valid CDL Class "B" license with (P) Passenger Endorsement and Airbrakes. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: o Knowledge of dispatch procedures and equipment o Knowledge of traffic laws and regulations and ability to operate assigned equipment in a safe manner o Ability to continually deal with the public in a courteous and pleasant manner o Ability to maintain required records o Knowledge of the geography of the service area and bus routes o Skill in safely operating a bus or other vehicle in a variety of weather and traffic o Ability to work under pressure; ability to multi-task o Excellent verbal and written communication skills o Excellent interpersonal skills and strong conflict resolution skills o PC fluency; basic skills in Microsoft Office Suite and Internet research o Must have basic math skills o Must be a self-starter; able to work independently o Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public o Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards o Overarching knowledge of ADA regulations and laws o Knowledge of motor vehicles and automotive mechanical equipment WORKING ENVIRONMENT and PHYSICAL DEMANDS: The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job is usually performed in an outdoor environment with temperature extremes; between 20% and 100% of time may be spent in an office or car. It may include the need to be able to lift up to 50 lbs. CITRUS CONNECTION IS AN EQUAL OPPORTUNITY EMPLOYER

About the Company

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Lakeland Area Mass Transit District d/b/a Citrus Connection