Operations Supervisor

Position Summary

Oversee the daily operations of a post-acute care practice in Houston, TX. Practice providers work in skilled nursing facilities, rehabilitation centers, assisted living communities, and long-term care settings.

Key Responsibilities

Operational Management

• Collaborate with administrative and clinical leadership to ensure seamless communication between providers and facilities.
• Monitor operational KPIs, staffing coverage, scheduling accuracy, documentation compliance, and service delivery metrics.
• Develop and implement operational policies, workflows, and performance standards to improve efficiency and patient care coordination.
• Support and mentor administrative and operational staff.

Provider Onboarding & Support

• Coordinate onboarding for new providers, including physicians, nurse practitioners, physician assistants, and ancillary staff.
• Through partnership with Recruitment and Credentialing, facilitate provider orientation, EMR access, training schedules, workflow education, and facility introductions.
• Serve as a primary operational point of contact for new providers during onboarding and transition periods.

Facility Onboarding & Relationship Management

• Conduct facility readiness assessments and ensure operational alignment prior to go-live dates.
• Assist leadership with staffing plans, workflow delegation, and operational training initiatives.
• Promote a collaborative, patient-centered, and accountability-driven culture.
• Coordinate implementation activities including workflow setup, communication protocols, billing integration, documentation processes, and provider scheduling.
• Support ongoing facility engagement, issue resolution, and service optimization initiatives.

Qualifications:

• 3+ years of management experience in a healthcare organization required
• Excellent communication, customer service and critical thinking skills
• Proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to handle confidential information in accordance with HIPAA regulations
• Ability to prioritize and manage multiple tasks with minimal supervision

Benefits:

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with employer match
• Training and professional development opportunities
• Supportive and collaborative team environment