Operations Supervisor

The 2nd shift Operations Supervisor is responsible for safely leading contracted team members to meet and exceed our customer's quality and service expectations, as well as Libbey's cost, quality, and efficiency goals.This is a 2nd shift position with hours of 3:00pm - 11:00pm. Flexibility is required as hours will vary based on business needed.

RESPONSIBILITIES

Perform research and analysis; assist in the design and development of distribution processes which include quality, safety, cost reduction and operations to facilitate continuous process improvement

Establishes daily production goals and monitors intra-day performance to achieve these goals

Work closely with key stakeholders: Customer Service, Sales, Inventory Control, Finance etc. to ensure delivery of all key service objectives

Leads and participates in root cause analysis to identify problems and recommend changes

Monitors production standards and develops programs to improve operational throughput

Observes team member activities and work methods, recommends areas of opportunity

Coaches team members towards meeting goals

Assists in training team members on distribution processes and equipment

Assists the DC Manager in problem resolution relating to production, standard operating procedures, safety and quality

Evaluates the performance of team members and communicates feedback regarding job performance and expectations in a timely manner

Participates in distribution project teams, acting as a co-facilitator or facilitator

May act as a project manager on assigned projects

May serve on cross-functional teams

May perform other duties as assigned

REQUIREMENTS & QUALIFICATIONS

High school diploma or GED required; Bachelor's degree preferredMinimum 3+ years of multi-shift distribution center experience

Hands‑on experience with dock operations (LTL & TL)

Experience managing shipping cutoffs and working under tight, time-sensitive conditions

Technical skills in logistics processes and methods to include flow, cost efficiencies, engineered standards, equipment, safety and qualityFamiliarity with Microsoft Office SuiteExperience in Warehouse Management Systems (Manhattan, Red Prairie) essential

Analytical skills to include problem identification and resolution

Ability to multi-task in a rapidly changing, deadline driven work environment, with minimal mistakes

Ability to lead and develop people utilizing excellent communication skills

A passion to grow personally and professionally, as well as develop others on your team

Bilingual (English/Spanish) strongly preferred

Ability to safely operate a sit‑down forklift and a reach‑truck forklift

WORKING CONDITIONS

May be required to work weekends.May be required to work beyond scheduled hours based on operational needs.

May be required to lift up-to 75 pounds.

Must be capable of sitting, standing, and/or walking for extended periods of time.

Required to work in a physical environment that is subject to temperature extremes.

May require the movement of mobile and fixed equipment.

COMPETENCIES FOR SUCCESS

Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness.Lead & Develop: Coach, mentor and motivate team members to drive high levels of productivity and achievement. Inspire and empower others to achieve organizational goals and be innovative in a safe environment. Drive engagement by fostering open communication and collaboration.Plan & Execute: Manage work effectively, setting clear performance expectations and holding yourself and team members accountable for outcomes. Actively monitor performance, providing clear and concise feedback. Act with fairness and integrity in all situations.