Operations Supervisor

Job Summary

Reporting to the Regional Manager, the Operations Supervisor performs daily recycling haul operations and foaming services and oversees the daily activities of the daytime Doorstep Collection Specialist team. This role is responsible for ensuring safe, efficient, and customer-focused operations while supporting the growth of the recycle hauling and foaming businesses by delivering exceptional service and cultivating enthusiastic, long-term customer relationships with both existing and prospective clients.

Pay: $21.50-$23/ hour

Job Description

RESPONSIBILITIES/DUTIES:

• Perform daily recycling haul duties ensuring exceptional service delivery
• Perform foaming services in accordance with company standards for quality, safety, and customer satisfaction
• Train and manage all daytime doorstep collection specialists ensuring adherence to established service standards and reinforcing our mission of delivering exceptional customer service
• Conduct monthly property visits to connect with onsite staff to verify that services have been completed successfully and meet customer expectations
• Build and maintain strong relationships with onsite staff by identifying opportunities to promote additional services
• Prioritize safety, operational efficiency, and adherence to best practices while performing all job duties
• Inspect, clean, maintain, and perform minor repairs on foaming equipment to ensure optimal performance and reliability
• Manage collection supply inventory, including conducting weekly inventory counts, monitoring usage, monthly budgeting and ordering activities
• Participate in one-on-one meetings, training sessions, staff meetings, and other company events as required to support professional development and operational success
• Perform additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to efficiently oversee associates across multiple communities, ensuring timely and accurate service delivery while prioritizing critical operational needs
• Highly adaptable to changing circumstances, with the ability to pivot strategies as needed in dynamic environments, ensuring continued operational success
• Skilled in managing schedules, timecards, and administrative tasks, ensuring seamless day-to-day operations and maintaining high team productivity
• Ability to review key operational metrics, swiftly identify inefficiencies or service quality issues, and implement targeted solutions that drive improvement
• Strong communicator with the ability to provide clear, professional, and empathetic support, fostering a positive associate experience
• Proven capability to inspire, engage, and motivate associates, fostering collaboration and a productive work environment that encourages success

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or GED required
• Supervisory experience preferred, with the ability to supervise and lead teams effectively
• Proficiency in Microsoft Office Suite required, including Outlook for email and calendar management, and basic Excel skills for data tracking and reporting

PHYSICAL REQUIREMENTS:

• Ability to lift and carry a fifty-pound (50 lb.) tote bag up and down stairs and have a willingness to be exposed to disagreeable odors
• Ability to frequently work outdoors and work/drive in changing weather conditions

SPECIAL CONDITIONS OF EMPLOYMENT:

• Ability to pass a background check
• Flexibility to work split schedules and/or be on call during irregular hours
• Valid driver's license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.