Operations Supervisor - 2nd Shift

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Job Description

At Ryder, our most important competitive advantage is our people. As an Operations Supervisor, youll be part of a dynamic team equipped to succeed and empowered to develop your career.

Work Schedule

Monday - Friday, 2nd Shift, 200pm-1100pm

Annual Salary - Plus Bonus Incentive

At Ryder, we offer outstanding incentives, including:

• Health Benefits
• 401k plan
• Employee Stock Purchase Program
• Flexible Spending Account

Continuous On-The-Job Training and Development for Future Roles

Generous Paid Time Off

For over 85 years, Ryder has provided customers around the world with integrated transportation logistics and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800 locations and 36,000 employees across the US. Employee satisfaction is part of our culture.

One Man One Truck and A Dream

https://www.youtube.com/watch?v=7nizKsPCdw&feature=youtu.be

Why Should You Join The Ryder Family

https://youtu.be/usBbl6L1V6E

Apply today and see why a job with Ryder is what youve been looking for.

Summary

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:

• Technicians-In-Charge
• Customer Service Coordinators
• Technicians and Service Employees

The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality, safety, and asset targets against the requirements of the business.

This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross-functionally trained in order to be able to back up others within the shop.

As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

Essential Functions

• Workflow Management
• Responsible for work analysis, planning, and scheduling
• Scheduling and assigning work to technicians
• Productivity tracking and optimization
• Shift and shop meetings and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive-ins and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management
• Provides management training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Customer Management
• Responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention
• Ensures vehicle uptime
• Responsible for customer communication protocol as it pertains to PM scheduling and follow-up breakdowns and vehicle status updates
• Conducts customer visits as required by the Customer Care Plan
• Asset Management
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location
• Evaluates needs and makes recommendations for shop tooling and equipment requirements
• Assists in the management and oversight of vehicle specifications and vehicle in-service/out-service process
• Assists in ensuring all vehicles have required specifications in SAM
• Responsible for Parts Inventory management policies and procedures
• Quality Management
• Responsible for Quality Inspections of PM & repairs
• Performs In Process Reviews of non-PM work
• Ensures Cleanliness and quality of repair for all maintained vehicles
• Works with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends
• Maintains control and visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Assists in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Ensures Employee compliance with Safety and EPA regulations and requirements
• Financial Management
• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
• Responsible for Payroll Purchase Order approval as warranted and invoice reconciliation and fuel reconciliation
• Responsible for the customer bill back process to include identification review and approval of bill back opportunities
• Responsible for ensuring proper documentation and explanation reporting of re·billable activity
• Ensures data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics and repair knowledge preferred
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma or GED required
• Associates degree preferred or 1-3 years or more experience in a maintenance operations environment required
• Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelors degree preferred or 1-3 years or more experience in a maintenance operations environment required
• Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

DOT Regulated

No

LI-post

INDexempt

FB

LI-JJ

Job Category

Maintenance

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors including the candidates relevant experience, education, including relevant degrees or certifications, work location, market data, ranges, internal equity, internal salary ranges, etc. The position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Pay Type
• Salaried
• Minimum Pay Range
• $75,000
• Maximum Pay Range
• $75,000

Benefits Information

For all Full-time positions only, Ryder offers comprehensive health and welfare benefits to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401k retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification, motor vehicle records check, and a road test and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat type forum, messaging app such as WhatsApp or Telegram, or via an online questionnaire.

During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

If you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here http://wd5.myworkday.com/ryderdtask14223.htmld to log in to Workday to apply using the internal application process._