Operations Specialist

KellyMitchell Group

Saint Louis, MO

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JOB DETAILS

SALARY

$30–$37 Per Hour

SKILLS

CCNA - Cisco Certified Network Associate, Cisco Network Systems, Communication Skills, CompTIA Network+, Compensation and Benefits, Computer Firmware, Customer Support/Service, Disaster Recovery, Documentation, Enterprise Protection, Fortune 500 Customers, Genesys Solutions, HVAC, Hardware Upgrades, Identify Issues, Incident Management, Incident Response, Internet Security, MPLS (Multi-Protocol Label Switching), Maintain Compliance, Maintenance Services, Microsoft Windows Server, Network Administration/Management, Network Monitoring, Network Operations Center, Network Support, Network System Hardware, Operational Support, Patient Assessment, Problem Solving Skills, Requirements Management, Server Support, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Patches, Splunk, Supervisory Control and Data Acquisition (SCADA), Technical Recruiting, Vision Plan, Wi-Fi

LOCATION

Saint Louis, MO

POSTED

3 days ago

Job Summary
Our client is seeking an Operations Specialist to join their team supporting critical enterprise infrastructure and operational technologies. This individual will be responsible for monitoring, troubleshooting, incident response, network operations, infrastructure support, and maintaining the availability and security of enterprise systems in a highly visible, mission-critical environment.

The ideal candidate will have strong networking experience, prior NOC or operations center experience, enterprise infrastructure knowledge, and the ability to work independently within a fast-paced 24x7 environment. Candidates should be comfortable working in a phone queue, responding to incidents, and supporting enterprise infrastructure technologies.

Core Responsibilities

Monitor enterprise infrastructure, applications, and services using tools such as Splunk, Dynatrace, and OpsBridge
Respond to alerts, incidents, and service requests while meeting defined SLA requirements
Perform incident triage, troubleshooting, escalation, and resolution activities
Document incidents, resolutions, and operational activities within ServiceNow
Participate in the Genesys phone queue and provide support to internal customers and vendors
Monitor and support network infrastructure including Cisco, Nokia, MPLS, Wi-Fi, fiber, and SCADA environments
Support Windows server environments, patching activities, certificates, and virtual infrastructure
Assist with firmware upgrades, network hardware replacements, and planned maintenance activities
Support disaster recovery, business continuity, and critical incident management processes
Monitor and respond to cybersecurity and compliance-related alerts
Coordinate operational support activities across infrastructure, networking, and operations teams
Support OT environments, AMI infrastructure, and smart meter network operations
Monitor facilities infrastructure including UPS systems, generators, HVAC, and tower equipment

Required Skills/Experience (Must-Haves)

Strong networking background with experience supporting enterprise environments
CCNA, Network+, or equivalent networking experience preferred
Prior NOC, Command Center, Network Operations, or Infrastructure Operations experience
Experience troubleshooting Cisco networking environments
Experience supporting Windows Server environments
Familiarity with enterprise monitoring and ticketing platforms
Experience supporting incident management and operational response activities
Strong communication, customer service, troubleshooting, and documentation skills
Ability to work independently within a 24x7 operations environment

Preferred Skills/Experience (Nice-to-Haves)

Experience with Splunk, Dynatrace, OpsBridge, ServiceNow, or similar enterprise tools
Experience supporting SCADA, telecom, utility, or critical infrastructure environments
Knowledge of cybersecurity monitoring and compliance processes
Experience with AMI, smart meters, or operational technology environments
Prior experience within large enterprise organizations

Key Competencies & Behaviors

Ownership & Accountability
Calm, Methodical Problem Solving
Customer & Team Collaboration

Work Environment

Location: St. Louis, MO
Local candidates only
Hybrid work environment
Training requires 6-8 weeks onsite during first shift
12-hour Panama shift schedule (Days or Nights)
Schedule includes weekends and holidays
Day Shift: 7:00 AM - 7:00 PM
Night Shift: 7:00 PM - 7:00 AM

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $30.00 and $37.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

About the Company

KellyMitchell Group

Kelly Mitchell Group is a premiere staffing and search firm focused on Finance, Accounting,Administration and Operational needs. We service all industries including but not limited to: Real Estate, Law Firms, Healthcare,Retail,Property Management,Construction,Non-Profit,Manufacturing,Media/Advertising,Banking/Brokerage,Restructuring,Hedge Funds/Private Equity and much more.

Our services range from all levels of recruitment from Entry level positions to Executive roles.We service all clients and candiates needs and have a knack for finding the right fit based on our interviewing and relationship skills.

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Computer/IT Services

FOUNDED

1998

WEBSITE

http://kellymitchell.com/

Operations Specialist

KellyMitchell Group

Saint Louis, MO

About the Company

KellyMitchell Group

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