ResponsibilitiesAct as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad‑hoc or complex questions to the right team memberManage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resourcesAssign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloadsMaintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvementsOversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reportingCoordinate cross-team deliverables and onboarding logistics (contractor ramp‑up, tech setup), resolve routine operational issues, and elevate staffing or process risks to Hub leadershipRequirementsBachelor's degree in English, business, communication, journalism, human resources, or related field of studyA minimum of 5 years' extensive experience optimizing daily workflows, resources, and processesExperience with client and vendor invoicingDetail-oriented individual with excellent organizational and project management skills, plus ability to prioritize and handle multiple tasks with concurrent deadlines#J-18808-Ljbffr