Operations Site Manager Regions 2&3

Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for an Operations Site Manager for Regions 2 and 3 based in Houma, Louisiana. Locations include Teche Heath Houma, Dulac, Thibodaux, Sugarland, St. James SBHC, Reserve, Gramercy.

JOB SUMMARY:

The Operations Site Manager (OSM) is expected to manage the day-to-day operations of the assigned clinic(s). The OSM is expected to plan, direct, coordinate, implement, and evaluate the services provided by Teche Health at the assigned clinic(s). The OSM is expected to monitor all services provided at the assigned clinic location(s), with a focus on practice management and patient scheduling, as well as other priorities established by the Director of Operations, Chief Operating Officer, or Chief Executive Officer. The OSM performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The OSM is expected to work collaboratively with all staff and medical providers. The OSM is delegated to the administrative authority, responsibility, and accountability necessary to carry out all assigned duties. However, any changes to the Clinic's current operating procedures or policies must first be approved by the Chief Operating Officer. The OSM will manage multiple locations and is expected to routinely rotate between sites.

JOB DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day operations of the assigned clinic(s), with a focus on maintaining full schedules for providers and maintaining office schedule flow.
• Implement policies and procedures, as approved by the Chief Operating Officer, to ensure services are provided in accordance with federal and state regulations and Teche Health policies.
• Direct, supervise, and coordinate activities and services of the assigned clinic(s) to ensure the provision of timely, quality, cost-effective services.
• Direct and supervise administrative staff to ensure efficient, effective, and productive patient appointments and scheduling of patients for providers located in assigned clinics, both for face-to-face and telehealth visits.
• Manage and monitor all Patient Service Representatives within assigned clinics to ensure compliance with all intake processes.
• Assist with the development and maintenance of scheduling templates and processes.
• Recruit, interview, and hire, upon approval of the Chief Operating Officer, administrative staff that will be assigned to the OSM's assigned clinic(s).
• Manage and monitor the inventory of supplies at assigned location and approve and submit orders to the Finance Department as per Teche Health purchasing policy.
• Perform audits and develop quarterly action plans for the Director of Operations, review and COO approval.
• Participate in outreach activities and community events to promote the knowledge, awareness, and access of services to the community served by Teche Health.
• Attend and participate in meetings, related trainings, and workshops on behalf of Teche Health, as directed by the Director of Operations, or Chief Operating Officer.
• Perform other duties assigned by the Director of Operations, Chief Operating Officer, or Chief Executive Officer.
• Assist in the investigation and response to patient complaints appropriately and effectively. Timely address all patient complaints regarding services at the assigned clinic, in accordance with Teche Health policy.
• Timely receive, process, and address, where appropriate, all staff complaints and concerns.
• Participate in weekly status conferences with the Director of Operations and Chief Operating Officer.
• Participate in Teche Health's Performance Improvement Committee meetings.
• Develops daily workflow monitoring for areas of responsibility and staff to meet the needs of the organization.
• Provides leadership and support to all areas of patient services and is expected to be available to address any issues.
• Works with other managers, including clinical departments and providers at assigned clinics to identify areas of exposure and design process that will increase knowledge of staff and improve outcomes in service, quality and accuracy.
• Coordinates the development and professional growth of the direct reports.
• Responds to organizational and patient needs with innovative processes to ensure service excellence.
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
• Hold regularly scheduled meetings for dissemination of all information to staff.
• Track/enter time/attendance of direct reports.
• Prepare month-end reports.
• Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all locations.

Qualifications:

The OSM must have the ability to work in office areas, as well as throughout the clinic; and to sit, stand, bend, lift and move intermittently during work hours. The OSM must possess the ability to be subjected to frequent interruptions and interact with patients, family members, visitors, etc. The OSM must provide the highest level of professionalism and customer services to patients in person and over the telephone. The OSM is responsible for ensuring that internal customers are satisfied with service provided by the Patient Service Representatives. OSM is also expected to effectively communicate with the medical providers, nursing personnel and other staff and to attend and participate in committee and continuing education programs. OSM must be able to travel between assigned clinics.

Education/Experience:

• Bachelor's degree in a healthcare related field and at least three years of professional experience in a direct management/supervisory capacity in public health, hospital, school, clinic, nursing home or college/university; or

• Three years of professional experience in a direct management/supervisory capacity in public health, community health facility, hospital, clinic, nursing home, home health, or college/university, in lieu of formal educational requirement of Graduate degree.

• Prior health care management/supervisory experience preferred.

• Prior experience managing provider schedules preferred.

• Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds.

• Licensure or ability to obtain licensure when background credentials warrant.

• Communication Ability:

• Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information

• Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public.

• Math Ability:

• Basic math skills

• Reasoning Ability:

• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives

• Skill in analyzing situations accurately and taking effective action. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating clinic policies and procedures

• Computer Skills:

• Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet

• Education/training or work experience in computer basics and data entry a must

• Skill in utilizing computers, data entry, output, etc. in generate reports

• Ability to utilize the EHR/PM systems

• Professional Skills:

• Knowledge of principles and practices of health care planning and management sufficient to manage, direct and coordinate the operation of a health care organization

• Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public

• Skill in organizing work, making assignments, and achieving goals and objectives

• Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care

• Ability to multi-task and work effectively in a high-stress and fast-moving environment

• Ability to be culturally sensitive and effective when working with ethnically diverse populations

• Ability to assume responsibility and exercise authority over assigned work functions

• Ability to establish and maintain quality control standards

• Ability to organize and integrate organizational priorities and deadlines

• Ability to work harmoniously with professional and non-professional personnel

• Ability to seek out new methods and principles and be willing to incorporate them into existing practices

Benefits Package:

• Medical, Vision and Dental Health Insurance
• Accidental Insurance
• Critical Illness Insurance
• Long Term Benefits
• Short Term Benefits
• Free Life Insurance
• 401K Plan Benefits
• Paid Vacation
• Paid Sick Time
• Set Schedule
• National Health Service Corps Site
• 11 paid holidays
• Family-Friendly Work Environment
• Eligible for Student Loan Forgiveness through Federal and State Programs

Eligibility Requirements:

• All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.

Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.