Basic Life Support (BLS), Chargemaster, Consulting, Cost Estimates, Cross-Functional, Customer/Client Research, Data Analysis, Equipment Maintenance/Repair, Federal Laws and Regulations, Hospital, Insurance, Kronos Products, Maintain Compliance, Needs Assessment, Operations Management, Operations Planning, Patient Care, People Management, Performance Analysis, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Proposal Writing, QoS (Quality of Service), Quality Management, Quality of Care, Record Keeping, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Respiratory Medicine, Respiratory Therapy, Safety/Work Safety, Staff Development, Staff Policies, Standards Development, State Laws and Regulations, Team Player
LOCATION
Chesapeake, Virginia
POSTED
30+ days ago
Summary
The Operations Manager is responsible for the maintenance and quality of patient care on a continuing basis for the Respiratory Services Department.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Work closely with the Administrative Director in the development of operational standards, policies, and procedures
Maintain work schedule on Kronos
Enforce time and attendance policies and procedures throughout respiratory services
Enforce hospital and departmental policies regarding uniforms and procedures throughout the Respiratory Services Department
Have a good working knowledge of insurance coverage, pre-certification requirements, charge master, cost estimates, and collections and denial management in order to provide the necessary support to financial staff
Investigate, identify, and prepare proposals to solve specific operational problems within all clinical operational areas, working closely with the Director of Clinical Operations
Plan, organize, and direct all Respiratory Services
Establish and implement policies and procedures for Respiratory Services
Review Respiratory Services’ performance and implement changes as needed to improve services and ensure compliance with regulatory requirements
Ensure that all of Respiratory Services operates within the allocated funds
Evaluate Respiratory Services’ practices, including record keeping, to ensure that high quality of care is provided; generate a report for the Director of Clinical Operations
Participate in intra and inter-departmental quality teams to improve the quality of services
Encourage professional development of departmental personnel through in-service training
Develop & evaluate standards of performance and job descriptions for all departmental staff
Ensure that adequate staffing levels are maintained at all times
Ensure that Respiratory Services meets all Federal and State regulations
Review all departmental policies and procedures
Consult with Administration and the Medical Staff Committee on policies which need their approval
Function as a liaison between physicians, therapists and other support staff
Establish and maintain communications within the Respiratory Services department and other hospital departments as necessary
Develop relationships with professional affiliations as appropriate
Maintain Respiratory Services facilities, equipment, and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff
Work closely with the various departments’ clinical leads to identify and design future needs and efficient workflow processes
Review feedback from customers and analyze support data to recommend changes as needed
Assist in interviewing, hiring, orienting, and managing all employees in the Respiratory Services department
Review the activities of vendors at all phases of installation and during the implementation of new systems
Prepare reports for Administration regarding all aspects of the Respiratory Services operations as appropriate and directed
Work effectively with diverse groups of people
Participates in administrative staff meetings and other staff meetings as requested
Adhere to all hospital and department policies and procedures
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Director, Clinical Operations
Supervises: Respiratory Therapists and Respiratory Therapy Technicians
Responsibilities: Not applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: Successful completion of an accredited Respiratory Therapy program
Preferred Education: Bachelors degree in Respiratory Therapy
Experience: 3+ years’ management experience in the Respiratory Services field
Certificates, Licenses, Registrations
Applicants must be RRT (Registered Respiratory Therapist) and BLS certified in the Commonwealth of Virginia.