Operations Readiness Manager

Google

Boulder, CO

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alliance/Partner Management, Budget Management, Business Administration, Business Strategy, Communication Skills, Cross-Functional, Customer Relations, Ecosystems, Equal Employment Opportunity (EEO), Expense Tracking, Lean Six Sigma, Localization, Management Consulting, Operational Strategy, Operations Management, Operations Planning, Performance Metrics, Process Development, Product Development, Product Support, Project Schedule, Project/Program Management, Requirements Management, Risk Analysis, Schedule Development, Service Delivery, Strategic Planning, Time Management, Vendor/Supplier Management, Vendor/Supplier Planning, Workforce Management
LOCATION
Boulder, CO
POSTED
Today
The application window will be open until at least May 26, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience building relationships with stakeholders or clients.
  • 5 years of experience in management consulting, corporate strategy, or project management in an extended workforce environment.
  • Experience in vendor management processes, including managing global vendors in multi-year agreements and executing extended workforce projects.

Preferred qualifications:

  • MBA or Master's degree.
  • Experience identifying process inefficiencies, managing improvements, and utilizing methodologies such as Six Sigma or Lean.
  • Experience guiding global workgroups, including influencing stakeholders and building consensus.
  • Experience interpreting and presenting data to executive stakeholders, and guiding data-based decision-making.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will join the Operations (Ops) Solutions team, acting as the primary interface point for product verticals into the service delivery team. You will streamline work intake and program design, and translate requirements into scalable, cost-effective, and customer-centric solutions to deliver value for consumers and stakeholders.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $111,000-$159,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Engage product vertical support teams to understand product-specific support needs and develop operational strategies.
  • Lead cross-functional execution of operational strategies in partnership with vendor managers to ensure timely delivery and performance in line with KPI goals.
  • Identify and regularly share product-specific opportunities for improving the product and support experience with relevant stakeholders.
  • Guide annual planning and budgeting activities for a portfolio of products across 1:1, community, and social channels, and ensure spend across the year tracks toward goals.
  • Drive cross-product projects to improve the overall efficiency and effectiveness of our support channels while driving more satisfying and delightful experiences for our users.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

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Google