Responsibilities
Lead and coordinate operational projects, ensuring milestones, deliverables, and timelines are achieved.
Organize and synthesize survey feedback, extracting actionable insights to drive operational and customer-focused improvements.
Design, implement, and optimize workflows and business processes.
Maintain clear communication and seamless collaboration between Account Managers, Business Operations, Analytics, and other cross-functional partners.
Manage closing feedback loops with hosts, enhancing engagement and satisfaction.
Ensure thorough documentation and integration of new processes into team workflows.
Track and report on project progress, using metrics to inform adjustments.
Support operational continuity by managing bug reporting and resolution post-deployment.
Maintain transparent and accountable records of workflows, decisions, and outcomes.
Requirements & Skills
2-3+ years of direct project management or project coordination experience, ideally within business operations or analytics-focused environments.
Bachelor s degree or equivalent required.
Proven experience in driving operational projects from initiation to completion.
Strong analytical skills: ability to synthesize data, identify trends, and create actionable recommendations.
Exceptional organizational skills, including developing systems for time-sensitive work.
Procient with Google Suite; experience with Airtable, SQL, Salesforce CRM, or similar tools is a plus.
Expertise in Excel and Google Sheets.
Ability to work in a fast-paced, deadline-driven setting.
Excellent prioritization, multitasking, and time management skills.
Strong communication and stakeholder management abilities.
Collaborative and solution-focused mindset.
Passion for hospitality and delivering world-class experiences and services to a global audience.