Hallmark Aviation is seeking a professional Operations - OPS Account Manager for our Orlando, FL (MCO) Location.
The Operations Business Manager leads the operational and administrative processes while coordinating with the airline clients/station managers to meet high-quality standards.
DEPARTMENT: Orlando, FL (MCO)
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader’s responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
SPECIFIC DUTIES INCLUDE:
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
- Ability to excel under pressure of meeting extreme deadlines
- Thorough knowledge of MCO airport operations:
o Arrivals, Departures, Ticket counter
- Basic knowledge of airline reservations
- Able to solve daily basic problems within the operation:
o DBC, delays, cancellations, etc.
- Ramp & Bagroom experience preferred
- Proficient knowledge of airline product systems and procedures
- Basic knowledge of Weight & Balance and Crew Administration
preferred
Essential Requirements:
Previous Airline Experience
At least 18yrs old, with a High School Diploma or G.E.D.
Englishrequired
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
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