Operations Manager

Description

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts
• Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs
• Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis
• Manages, maintains, and develops physical and capital resources to ensure that their use is maximized
• Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
• Demonstrates acute knowledge of operations and related systems
• Knowledge of safe work policies, procedures, and practices
• Excellent verbal, written, communication and presentation skills
• Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
• Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one
• Attention to detail and being thorough in completing work tasks
• Effective influencing abilities
• Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically for interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Organizational ability and confident to work independently and with individuals and groups

Requirements

• High school diploma or equivalent with additional specialized/technical training or some college courses required
• College degree in related field preferred
• Minimum five years of experience required; seven or more years of experience preferred

• Up to 10% travel is to be expected with overnight stays of up to but not limited to twice per quarter

• Significant amount of time standing; occasional walking, sitting, crouching, stooping, climbing, and reaching
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• This role frequently communicates with others, must be able to exchange accurate information in these situations

• This job is generally performed in a professional office environment
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• Exposure to minor burns, cuts, bites, or stings
• Exposure to hazardous conditions, contaminants, and equipment
• Exposure to high noise levels that may be distracting or uncomfortable
• Frequently works at fast pace with unscheduled interruptions
• Occasionally works in an enclosed vehicle or equipment
• Required to perform work in cramped workspaces and/or awkward positions at times
• Requires wearing common protective or safety equipment when applicable
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization