The Business Operations Manager (Carrier Performance) partners with the Senior Director to oversee execution of key initiatives within the division.
They establish structured operating cadences, develop KPI frameworks, and ensure cross-functional alignment and accountability.
This role supports strategic initiatives through analysis, material development, and readiness for leadership decisions, requiring operational discipline, analytical skills, and strong interpersonal abilities.
Acting as the operational partner, they track performance, identify risks, and coordinate with Sales, Technology, Operations, and Finance to translate strategies into measurable outcomes.
They also manage performance reporting using tools like SQL, Salesforce, and Tableau, support executive materials, and drive process improvements for efficiency and effectiveness.
Key responsibilities include managing operating rhythms, performance tracking, risk mitigation, cross-team coordination, and supporting strategic projects.