Operations Manager

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The Operations Manager is responsible for overseeing inventory management, ensuring timely and accurate billing execution, and supporting weekly surgical case logistics within the territory. This role plays a critical part in operational efficiency, surgeon support, and revenue capture by ensuring the right product is in the right place at the right time - and billed correctly.

This is a high-accountability role that supports the sales team, hospital partners, and surgeons by driving flawless operational execution.

Essential Duties and Responsibilities

Inventory Management & Logistics

• Oversee and maintain all field inventory, including consignment, loaner sets, and trunk stock. • Conduct routine cycle counts and reconciliations to ensure accurate inventory tracking. • Coordinate replenishment, transfers, and returns to minimize backorders and lost revenue. • Ensure proper product rotation and compliance with expiration and lot tracking requirements. • Maintain organized storage and transport processes for surgical sets.

Billing & Revenue Execution

• Ensure accurate and timely submission of case billing documentation. • Reconcile implants used per case against packing slips and hospital documentation. • Work closely with internal billing teams to resolve discrepancies quickly. • Track outstanding case logs and ensure full revenue capture. • Support documentation processes required for audits and compliance.

Weekly Surgical Case Management

• Coordinate surgical case coverage logistics across the territory. • Confirm case details, product needs, and special instrumentation requirements in advance. • Ensure on-time delivery and pick-up of surgical sets. • Assist in managing surgical calendar and weekly case planning. • Proactively identify and solve logistical issues before they impact the OR.

Cross-Functional Support

• Support sales representatives by handling operational execution so they can focus on growth. • Coordinate surgeon training logistics and product evaluations. • Maintain strict adherence to company policies and healthcare compliance regulations. • Keep leadership informed of operational risks, trends, and improvement opportunities. • Continuously identify process improvements to increase efficiency and reduce errors.

Required Skills and Qualifications

• Bachelor's Degree preferred, not required. • Experience in medical device, healthcare operations, supply chain, or related field preferred. • Strong organizational and time-management skills. • High attention to detail and process discipline. • Ability to manage multiple priorities in a fast-paced surgical environment. • Proficient with inventory systems and Microsoft Office (Excel required). • Strong communication skills with the ability to coordinate across sales reps, hospitals, and internal teams. • Willingness to work evenings, weekends, and holidays as surgical schedules require. • Valid driver's license and active vehicle insurance required. • Ability to lift up to 50 pounds and wear protective lead (7-9 pounds) for extended periods in the operating room. • Ability to sit, stand, or walk for extended periods (8+ hours). • Frequent bending, stooping, squatting, and travel between facilities required.

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